We carried out a review of the data available to us about Brookside Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brookside Group Practice, you can give feedback on this service.
Our previous comprehensive inspection at Brookside Group Practice on 29 June 2016 found breaches of regulations relating to the safe delivery of services. The overall rating for the practice was good. Specifically, we found the practice to require improvement for provision of safe services. It was rated as good for providing caring, effective, responsive and well-led services. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Brookside Group Practice on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 28 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulation that we identified in our previous inspection on 29 June 2016. This report covers our findings in relation to those requirements and improvements made since our last inspection.
We found the practice had made improvements since our last inspection. On the 28 March 2017 we found the practice was meeting the regulations that had previously been breached. We have amended the rating for this practice to reflect these changes. The practice is now rated good for the provision of safe services as well as the previous rating of good for effective, caring, responsive and well led services.
Our key findings were as follows:
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Brookside Group Practice on 29 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvements are:
The areas where the provider should make improvements are:
The practice should review how they identify carers to ensure they can offer effective care and support.
Chief Inspector of General Practice
Patients were satisfied with the care and treatment they received and told us they were treated with respect. Patients' records contained up to date and relevant information. Care and treatment was planned to meet patients' needs. One patient told us, 'I have been with them for 35 years and they are excellent.' Another told us, 'I have every confidence in my doctor; she really knows what she is doing.'
Staff had completed training for the safeguarding of children and vulnerable adults. Staff we spoke with were able to describe the possible signs of abuse and knew who to contact if they had any concerns. Staff were aware of the practice whistle blowing policy and told us they would use it if necessary.
We reviewed the practice's systems to support staff. We noted that staff received training, professional development, supervision and appraisal. Staff we spoke with told us they enjoyed working at the practice and felt supported.
We looked at the quality monitoring systems used within the practice. The practice completed regular audits and patient questionnaires. Accidents, complaints and significant events were discussed at team meetings. We saw evidence of learning from audits and monitoring, to improve the quality of the service.