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Inspection carried out on 26th May 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Bridport Medical Centre on 26th May 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe,well-led, effective, caring and responsive services.

The practice is also rated as good for the six population groups which are older people, people with long term conditions, families, children and young people, working age people (including those recently retired and students),people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia).

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.

We saw one area of outstanding practice:

  • The practice operate a virtual ward system. This is a comprehensive, fully integrated service for all vulnerable patients in the Bridport area with a particular focus on older patients. This system includes weekly meetings with senior multi-disciplinary team professionals, including a community elderly care consultant, a consultant elderly care psychiatrist, Social Services, District Nursing, Mental Health and Community Matron colleagues. This virtual ward supports early hospital discharge or allows seamless admission to Bridport Community Hospital with integrated care when necessary.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

  • Ensure holding letters for complaints are sent out according to the practice policy and that all correspondence is dated.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

CQC Insight

These reports bring together existing national data from a range of indicators that allow us to identify and monitor changes in the quality of care outside of our inspections. The data within the reports do not constitute a judgement on performance, but inform our inspection teams. Our judgements on quality and safety continue to come only after inspection and we will not make judgements on data alone.