Updated 24 September 2021
Carlton Group Practice is in Burton on Trent at:
Carlton Street
Horninglow
Burton on Trent
Staffordshire
DE13 0TE
The practice has a branch surgery at:
King Street
Burton on Trent
Staffordshire DE14 3AG
We visited the King Street site as part of this inspection activity.
The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury and surgical procedures. These are delivered from both sites apart from surgical procedures, which are not performed at the King Street site.
The practice offers services from both a main practice and a branch surgery. Patients can access services at either surgery.
The practice is situated within the East Staffordshire Clinical Commissioning Group (CCG) and delivers General Medical Services (GMS) to a patient population of about 16008. This is part of a contract held with NHS England.
The practice is part of a wider network of GP practices the East Staffordshire Primary Care Network.
The Carlton Street Surgery is a converted church built in circa 1900 and the building is owned equally by all the current Partners.
Carlton Street Surgery consists of one treatment room, one surgical (minor operations) room and 11 consulting rooms. Previous administrative rooms on the first floor were converted to consulting rooms in 2018 giving the Practice a further three consultation rooms. These are accessed via a staircase and a stair lift for less abled patients, however the practice try to arrange to see these patients in a room on the ground floor.
There is limited parking on site but ample free street parking locally. Carlton Street Surgery opens from 8.00am to 6.00pm Monday to Friday and operates extended access and extended hours clinics.
King Street Surgery is a leased building with one treatment room and four consultation rooms. There is a car park on site. King Street Surgery operates from 8.00am – 1.00pm Monday to Friday. King Street Surgery is sited in a dated building with acquired historic issues affecting infection control and health and safety. The practice has worked closely with the CCG to identify ways to improve the conditions at King Street Surgery. The practice was awarded two improvement grants which enabled them to make significant improvements to both the clinical and administrative areas within the surgery.
Due to the age and size of both buildings it is proposed that Carlton Group Practice will relocate to the Outwood’s Health Village opposite the site of Queens Hospital Burton as part of a project planned for completion in 2024. The engagement process is in place and all patients over the age of 16 have received a letter from the practice informing them of the proposed move and inviting the patients to share their views via a survey; this can either be completed online or a paper copy can be sent to the patient at their request. The letter can also be accessed in alternative languages at the patients request. The PPG and internal staff group have been made aware and involved in the discussions regarding the proposed move.
Information published by Public Health England shows that deprivation within the practice population group is in the fourth lowest decile (four of 10). The lower the decile, the more deprived the practice population is relative to others.
According to the latest available data, the ethnic make-up of the practice area is 84.5% white, 11% Asian and 2.2% mixed race.
The practice area has a higher level of deprivation being in the fourth most deprived decile but has two wards which are amongst the 12 most deprived areas nationally. The Income Deprivation Affecting Children (IDAC) indicators (21%) were higher than the CCG (14%) and England (20%) averages which demonstrates higher levels of deprivation. This may mean that there is an increased demand on the services provided when compared with national averages. The practice population distribution is broadly in line with local and national averages.
There is a team of five GP partners, two salaried GPs and one retainer GP who provide cover at both practices. The practice has two clinical pharmacists, a lead nurse and four practice nurses supported by two healthcare assistants and a phlebotomist. The clinical team are supported by a business manager, an operations manager and a finance and management administrative assistant. There is one reception manager and a team of 11 receptionists. There are two care coordinators, a data quality officer, a medical records administrator, an additional clinics administrator and a medical secretary.
Due to the enhanced infection prevention and control measures put in place since the pandemic and in line with the national guidance, most GP appointments were telephone consultations. If the GP needs to see a patient face-to-face then the patient is offered a choice of either the main GP location or the branch surgery. The branch surgery served as the red practice during the locked down periods of the covid-19 Pandemic as they could ensure one patient into the premises and one patient out to promote everyone’s safety.
Extended access is provided locally by the Primary Care Network and the practice participate on a rota basis.
Additionally, an online digital service is available on Sunday mornings where appointments are offered with a GP via the Q Doctor App. All practices across East Staffordshire are participating in this extended access. Further information can be found at; www.eaststaffsccg.nhs.uk/your-health/ extended-primary-care-services
Out of hours services are provided by Vocare.