The Care Quality Commission
  • Doctor
  • GP practice

Millview Surgery

Overall: Good read more about inspection ratings

1a Goldsmith Street, Mansfield, Nottinghamshire, NG18 5PF (01623) 649528

Provided and run by:
Millview Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Millview Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Millview Surgery, you can give feedback on this service.

10 March 2020

During an annual regulatory review

We reviewed the information available to us about Millview Surgery on 10 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

5 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Millview Surgery on 5 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • The practice demonstrated an open and transparent approach to safety. There were robust systems in place to enable staff to report and record significant events. Learning from significant events was shared widely.
  • Risks to patients were assessed and well managed. There were arrangements in place to review risks on an ongoing basis to ensure patients and staff were kept safe.
  • Staff delivered care and treatment in line with evidence based guidance and local guidelines. Training had been provided for staff to ensure they had the skills and knowledge required to deliver effective care and treatment for patients.
  • There was a demonstrated understanding of performance within the practice. Systems were in place to support staff in undertaking regular clinical audits. Clinical audits were relevant to recent training, significant events and new guidelines.
  • Feedback from patients was that they were treated with kindness, dignity and respect and were involved in decisions about their care.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they generally found it easy to make an urgent appointment but that they sometimes had to wait to see a named GP.
  • The practice had good facilities and was well equipped to treat patients and meet their needs. Adjustments had been made to the premises to ensure these were suitable for patients with a disability.
  • There was a clear leadership structure which all staff were aware of. Staff told us they felt supported by the partners and management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

There was one area where the provider should make improvements:

  • The provider should ensure that there are robust systems in place to record action taken in response to medicines and patient safety alerts received into the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice