We carried out a review of the data available to us about Arlington Road Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Arlington Road Medical Practice, you can give feedback on this service.
This practice is rated as Good overall. (Previous rating 24 April 2018 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Not inspected on this occasion
Are services caring? – Not inspected on this occasion
Are services responsive? – Not inspected on this occasion
Are services well-led? - Not inspected on this occasion
We carried out an announced comprehensive inspection at Arlington Road Medical Practice on 01 and 02 March 2018. The overall rating for the practice was good. The practice was also rated good for the effective, caring, responsive and well-led domains and all the population groups. It was however rated as requires improvement for providing safe services. The full comprehensive report on the March 2018 inspection can be found by selecting the ‘all reports’ link for Arlington Road Medical Practice on our website at www.cqc.org.uk.
After the inspection in January 2018 the practice wrote to us with an action plan outlining how they would make the necessary improvements to comply with the regulations.
At this inspection our key findings were:
The practice had carried out and completed a comprehensive infection control audit.
A five yearly electrical safety check had been completed.
A general health and safety risk assessment had been completed.
Additionally, we saw that:
All staff appraisals had been completed and new induction procedures implemented.
The practice had improved systems and processes for the identification of carers.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.
This practice is rated as Good overall. (Previous inspection published 10 October 2015 – Good)
The key questions are rated as:
Are services safe? – Requires Improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Arlington Road Medical Practice on 01 and 02 March 2018 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to record, investigate, manage and learn from significant events and complaints.
There were risk assessments completed in relation to safety issues however some were incomplete or overdue and the infection control audit was incomplete and required further work.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
The practice had introduced a system that provided a dedicated visiting team of a GP and paramedic practitioner that could respond to visit requests, where appropriate, throughout the day
The practice took account of staff and patient views and made improvements in response to them.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
The practice was a training practice and trained clinical staff from a variety of disciplines.
The areas where the provider must make improvements as they are in breach of regulations are:
Ensure care and treatment is provided in a safe way to patients.
The areas where the provider should make improvements are:
Complete the current round of staff appraisals and ensure that all induction activity is recorded.
Investigate and, where appropriate, introduce systems and processes to improve the identification of patients who have carers.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection of this practice on 2 December 2014. Breaches of legal requirements were found in relation to ensuring all necessary recruitment checks had been undertaken. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements. In November 2015 we undertook a desk based review to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements.
Our previous report also highlighted areas where the practice should improve:-
Our key findings across the areas we inspected for this focused inspection were as follows:-
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Arlington Road Medical Practice on 2 December 2014. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing effective, responsive, caring and well led services. However it was rated as requires improvement in relation to providing safe services. The practice was rated as good for providing services to people with long term conditions, families, children and young people, working age people, people whose circumstances make them vulnerable and for services for people with mental health problems including those with dementia.
Our key findings across all the areas we inspected were as follows:
However, there were also areas of practice where the provider needs to make improvements.
Specifically, the provider must:
In addition the provider should:
Chief Inspector of General Practice