This practice is now rated as Good overall. (Previous rating August 2018 – requires improvement and remained in special measures)
On 6 December 2017 we carried out a full comprehensive inspection of Oldham Family Practice (then registered as Dr Ahmed Choudhury), Integrated Care Centre, New Radcliffe
Street, Oldham, OL1 1NL. The practice was given an overall rating of inadequate and placed into special measures.
A requirement notice was issued in respect of Regulation 18, (staffing), of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014, and warning notices were issued in respect of Regulation 12 (safe care and treatment), Regulation 13 (safeguarding service users from abuse and improper treatment), Regulation 16 (receiving and acting on complaints and Regulation 17 (good governance).
On 6 April 2018 we carried out a focused inspection to check that the practice had met the requirements of the warning notices. We found that the required improvements had been made.
On 10 August 2018 we carried out a full comprehensive inspection of Oldham Family Practice to assess all domains and determine if the required improvements had been made in order for the practice to be taken out of special measures. We found that although some improvements had initially been made these had not been sustained. The practice was rated overall requires improvement and special measures were to be kept in place for a further six
months.
The domain ratings were:
Safe – Requires improvement
Effective – Requires improvement
Caring – Good
Responsive – Requires improvement
Well-led – Inadequate
A warning notice was issued in respect of Regulation 17 of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 (good governance). This stated improvement must be made by 31 December 2018.
On 24 January 2019 we carried out a focused inspection to check that the practice had met the requirements of the warning notices. We found that the required improvements had been made.
We carried out this most recent announced comprehensive inspection at Oldham Family Practice on 9 April 2019 to assess all domains and determine if the required improvements had been made in order for the practice to be taken out of special measures.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups, except Families, children and young people which was requires improvement.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice had recruited a number of additional reception and clinical staff which allowed them to organise and deliver services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The practice had a new management team in place and we found the way the practice was now led and managed had resulted in significant improvements and the new partners and management team promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
- Continue to improve childhood immunisation uptake rates to meet the World Health Organisation (WHO) targets.
I am taking this service out of special measures. This recognises the significant improvements made to the quality of care provided by this service. We will re-inspect the practice within 12 months to ensure they maintain quality care.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care