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The Verwood Surgery Good Also known as Dr Sandy & Partners

Reports


Inspection carried out on 17 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Verwood Surgery on 17 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day. Extended hours appointments were available Monday to Thursday evening between 6.30pm to 7pm.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

The practice offered proactive, personalised care to meet the needs of the older people in its population. Data showed that 26.3% of the practices population of approximately 8,100 were aged over 65 years, which was higher than the national average of 17.1%. In response to increasingly complex needs of older patients the practice had introduced a salaried GP to facilitate complex patient clinics offering patients longer appointment times. The practice also had a tracker nurse to support patients over the age of 65 years who were vulnerable. They offered medical, social and psychological support and liaised with other agencies to provide care, lunches, aids for daily living, social services and physiotherapy and occupational health, helping reduce the need for hospital admissions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 4 June 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Verwood Surgery on 17 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day. Extended hours appointments were available Monday to Thursday evening between 6.30pm to 7pm.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

The practice offered proactive, personalised care to meet the needs of the older people in its population. Data showed that 26.3% of the practices population of approximately 8,100 were aged over 65 years, which was higher than the national average of 17.1%. In response to increasingly complex needs of older patients the practice had introduced a salaried GP to facilitate complex patient clinics offering patients longer appointment times. The practice also had a tracker nurse to support patients over the age of 65 years who were vulnerable. They offered medical, social and psychological support and liaised with other agencies to provide care, lunches, aids for daily living, social services and physiotherapy and occupational health, helping reduce the need for hospital admissions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

CQC Insight

These reports bring together existing national data from a range of indicators that allow us to identify and monitor changes in the quality of care outside of our inspections. The data within the reports do not constitute a judgement on performance, but inform our inspection teams. Our judgements on quality and safety continue to come only after inspection and we will not make judgements on data alone.