We carried out a review of the data available to us about The Verwood Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Verwood Surgery, you can give feedback on this service.
Following our annual regulatory review of the information available to us, we inspected this service on 17 October 2019. The service was last inspected in March 2016. It was rated as good for each of the five key questions and rated good overall. This inspection looked at the following key questions; was the service providing effective and well led services for the registered patient population. We decided not to inspect whether the practice was providing safe, caring or responsive services as there was no information from the annual regulatory review which indicated this was necessary.
We based our judgement of the quality of care at this service on a combination of:
•what we found when we inspected
•information from our ongoing monitoring of data about services and
•information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
•The practice provided care in a way that kept patients safe and protected them from avoidable harm.
•Patients received effective care and treatment that met their needs.
•The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
•Governance systems were robust and regularly reviewed.
•The practice was engaged in local initiatives and worked alongside partners in the local healthcare system.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an announced comprehensive inspection at The Verwood Surgery on 17 March 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
We saw one area of outstanding practice:
The practice offered proactive, personalised care to meet the needs of the older people in its population. Data showed that 26.3% of the practices population of approximately 8,100 were aged over 65 years, which was higher than the national average of 17.1%. In response to increasingly complex needs of older patients the practice had introduced a salaried GP to facilitate complex patient clinics offering patients longer appointment times. The practice also had a tracker nurse to support patients over the age of 65 years who were vulnerable. They offered medical, social and psychological support and liaised with other agencies to provide care, lunches, aids for daily living, social services and physiotherapy and occupational health, helping reduce the need for hospital admissions.
Chief Inspector of General Practice
The Verwood Surgery is a general practice surgery that provides NHS services and is located central to Verwood in Station Road. It operates from a single premises located at 15 Station Road, Verwood, Dorset, BH31 7PY the practice currently has approximately 8000 patients on its list.
The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures, family planning, maternity and midwifery, surgical procedures and treatment of disease, disorder and/or injury.
We talked with patients on the day of our inspection and they were all very happy and content with the standard of care, service and treatment they felt they received at the practice. We saw 36 comment cards had been completed by patients who used the practice. We noted all of these were positively completed with patients stating they received a very high level of care from all staff at the practice and felt involved in all aspects of their treatment and care.
The partners promote a strong team spirit within the practice and all staff we spoke with told us they felt very well supported, well led and that their opinions and ideas were listened to and taken seriously. Verwood Surgery is a training practice for trainee GPs and we saw evidence that staff training, involvement and professional development formed a strong part of the overall management of the practice.
The practice opening times were Monday to Friday 8.30am to 1.00pm and 2.00pm to 6.30pm. A number of pre-bookable routine appointments were also available outside these hours to accommodate those patients that were unable to attend during normal hours. These would be held on Monday, Tuesday, Wednesday and Thursday evenings from 6.30pm. Out of hours patients were directed to the National Health Service 111 service.
We found that Verwood Surgery provided a well led service that was safe, caring, effective and responsive to people’s needs. The practice showed they ran in an open, fair and transparent manner with the management team showing clear leadership. The patients, clinical and administrative staff we spoke with all told us they felt the practice was well led, approachable and demonstrated good working relations with other health professionals, organisations and local authorities.