Gloucester Road Medical Centre

Updated 31 July 2018

Gloucester Road Medical Practice

Tramway House,

1A Church Road,

Bristol, BS7 8SA.

Gloucester Road Medical Centre provides primary care services to patients resident in the city of Bristol. The practice is purpose built with most patient services located on the ground floor of the building with a patient lift to access the first floor. The practice has an expanding patient population of 14558 of which the highest proportion (62%) are of working age including a percentage of students. They have a 15% annual turnover of patients which is higher than average and a significantly lower number of emergency department attendances.

The practice trains GP’s, medical students and student nurses. The practice has six GP partners and a business partner. They employ three GPs, seven nursing staff, a pharmacist, two health care assistants, a deputy practice manager, and reception/administration staff.

The practice is open six days of the week. Monday to Thursday it is open 8am – 7.00pm and Friday 8am-6.30pm. The practice is open on Saturday mornings from 8am -11am for pre-booked appointments. It participates in the Improved Access programme for provision of additional appointments aimed at working aged people.

Patient Gender Distribution

Male 50 %

Female 50 %

% of patients from BME populations 12.4 %

The practice catchment area has deprivation assessed at Decile 8 (with decile 1 the lowest (most deprived) and decile 10 the highest (least deprived)) with a higher than average number of houses under multiple occupancy (student accommodation).

The services are registered to provide the following regulated activities:

Maternity and midwifery services

Treatment of disease, disorder or injury

Diagnostic and screening procedures

Family planning

Surgical Procedures

The practice has opted out of the Out of Hours primary care provision. This is provided by via NHS 111. Patients are directed to this service via the practice website.

Updated 31 July 2018

This practice is rated as Good overall. (Previous inspection March 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced inspection at Gloucester Road Medical Centre on 8 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 31 July 2018

Updated 31 July 2018

Updated 31 July 2018

Updated 31 July 2018

Updated 31 July 2018

Updated 31 July 2018