We carried out a review of the data available to us about Upton Village Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Upton Village Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection of Upton Village Surgery on 21 June 2016. The overall rating for the practice was Good. However, the practice was rated as Requires Improvement for providing safe services. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for Upton Village Surgery on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 14 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified at our previous inspection on 21 June 2016. This report covers our findings in relation to those requirements, additional improvements made since our last inspection and further improvements that should be made.
Overall the practice is rated as Good.
Our key findings were as follows:
Action had been taken to ensure that a record of the required staff recruitment information was maintained.
The following improvements to the service had also been made:
A system had been introduced to ensure a record was made of the receipt and allocation of printable prescriptions.
A review of the system for monitoring staff training needs had taken place.
The complaint procedure had been revised to reflect the alternative complaint pathways advertised on the practice website.
We identified an area of practice where the provider should make improvements:
The provider should ensure that the training plan is followed so that staff receive the training they require for their roles.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Upton Village Surgery on 21 June 2016.
Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The National GP Patient Survey results showed that patient’s satisfaction with access to care and treatment was generally in line with local and national averages.
However there were areas of practice where the provider must make improvements:
The provider must ensure that there is a record of the required recruitment information to confirm the suitability of staff employed.
The areas where the provider should make improvements are:
A record should be made of the receipt and allocation of printable prescriptions.
Review the system of identifying staff training requirements to assist in monitoring and planning for the training needs of staff.
The complaint procedure at the practice should be improved to reflect the alternative complaint pathways advertised on the practice website.
Chief Inspector of General Practice
Upton Village Surgery is located in a purpose built facility in Upton in Chester.
The patients we spoke with and those who completed our comment cards at reception were very complimentary about the care provided by staff at the practice. Patients reported that staff treated them with dignity and respect.
The building is well-maintained, compliant with the Disability Discrimination Act and clean. Systems are in place for medicines management.
Clinical decisions followed best practice guidelines.
The leadership team are approachable and visible. There are appropriate governance and risk management measures in place.
The practice is registered with the Care Quality Commission to deliver care under the following regulated activities: Diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease and disorder..