• Doctor
  • GP practice

Brannel Surgery

Overall: Good read more about inspection ratings

Rectory Road, St. Stephen, St Austell, Cornwall, PL26 7RL (01726) 822254

Provided and run by:
Brannel Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Brannel Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Brannel Surgery, you can give feedback on this service.

14 November 2019

During an inspection looking at part of the service

We carried out an announced focussed inspection at Brannel Surgery on 14 November 2019 as part of our inspection programme.

We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change (either deterioration or improvement) to the quality of care provided since the last inspection.

This inspection focused on the following key questions:

  • Are services effective?
  • Are services responsive?
  • Are services well led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Are services safe?
  • Are services caring?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good for providing effective, responsive and well led services because:

  • People had good outcomes because they received effective care and treatment that met their needs.
  • Information about people’s care and treatment was routinely collected, monitored and acted upon.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • Clinical and internal audit processes functioned well and had a positive impact in relation to quality governance.

We rated all population groups as good.

The areas where the provider should make improvements are:

  • Consider ways in which to improve communication between staff and management.
  • Ensure that all staff complete equality and diversity training.
  • Ensure that all staff receive regular appraisals.
  • Consider ways to ensure that cervical screening rates meet Public Health England targets.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

4 February 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

Brannel Surgery was inspected on Wednesday 4 February 2015. This was a comprehensive inspection.

We found the practice to be good for providing well-led, safe, effective, caring and responsive services. It was also good for providing services for the six population groups.

Our key findings were as follows:

There were systems in place to address incidents, deal with complaints and protect adults, children and other vulnerable people who use the service. Significant events were recorded and shared with multi professional agencies. There was a proven track record and a culture of promptly responding to incidents and near misses and using these events to learn and change systems changed so that patient care could be improved.

There were systems in place to support the GPs and other clinical staff to improve clinical outcomes for patients. According to data from the Quality and Outcomes Framework (the annual reward and incentive programme detailing GP practice achievement results) outcomes for patients registered with this practice were equal to or above average for the locality. Patient care and treatment was considered in line with best practice national guidelines and staff are proactive in promoting good health. There were sufficiently skilled and trained staff working at the practice.

The practice was pro-active in obtaining as much information as possible about their patients which does or could affect their health and wellbeing. Staff knew the practice patients well, are able to identify people in crisis and are professional and respectful when providing care and treatment.

The practice planned its services to meet the diversity of its patients. There were good facilities available, adjustments were made to meet the needs of the patients and there was an effective appointment system in place which enabled a good access to the service.

The practice had a vision and informal set of values which were understood by staff. There were clear clinical governance systems and a clear leadership structure in place.

We found an outstanding area of practice:

  • The practice had developed a relationship with the Police Community Support Officer who referred patients that he has had concerns about in the community. This had been very useful in averting crisis situations before they had escalated.

There were areas of practice where the provider should make improvements.

The provider should:

  • All clinical staff should receive training in the Mental Capacity Act (2005). The MCA is a legal framework which supports patients who needs assistance to make important decisions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice