Updated 3 September 2019
Head Quarters provides a memory assessment service and musculoskeletal service to outpatients from the Brighton and Hove area. The organisation is part of Here, which also operates a primary care referral service and other community services such as wellbeing and counselling services. This report relates only to those services registered with CQC namely the memory assessment service and the musculoskeletal service. In 2018 985 appointments were provided through the memory assessment service and 59,847 referrals through the musculoskeletal service. The musculoskeletal service operates as part of a local partnership with NHS trusts and independent providers with Head Quarters (Here) as the primary contractor for the service.
The service operates from a head office at:
4th Floor
177 Preston Road
Brighton
East Sussex
BN1 6AG
Patient services are delivered from the following satellite sites across the Brighton and Hove area:
Memory Assessment Service:
Alzheimer’s Society, Montague House, Montague Place, Kemptown, BN21 1JE
Beaconsfield Medical Centre, Fourth Floor, 175 Preston Road, Brighton, BN1 6AG
Benfield Valley Healthcare Hub, County Clinic site, BN41 1XR
Carden Surgery, County Oak Medical Centre, Carden Hill, Brighton, BN1 8DD
County Oak Medical Centre, Carden Hill, Brighton, BN1 8DD
St Luke’s Surgery, The Grand Ocean Medical Centre, Saltdean, BN2 8BU
Stanford Medical Centre, 175 Preston Road, Brighton, BN1 6AG
Wish Park Surgery, 191 Portland Road, Hove BN3 5JA
Musculoskeletal Service:
Beaconsfield Medical Centre, Fourth Floor, 175 Preston Road, Brighton, BN1 6AG
Brighton Diagnostic and Treatment Centre, American Express Community Stadium, Falmer, BN1 9RH
County Oak Medical Centre, Carden Hill, Brighton, BN1 8DD
Hangleton Community Centre, Harmsworth Cr, Hove, BN3 8BW
Hove Polyclinic, Nevill Avenue, Hove, BN3 7HY
Mile Oak Medical Centre, Chalky Road, Portslade, BN41 2WF
Saltdean and Rottingdean Medical Practice, The Grand Ocean Medical Centre, Saltdean, BN2 8BU
The service employs three directors, including a patient director, 17 physiotherapists, three nurses, five doctors and an occupational therapist. Some of the clinicians providing services are seconded from local enterprises and charities and some were directly employed by local NHS Trusts.
The musculoskeletal service operates at various times at the satellite sites from Monday to Friday during the hours of 8.30am to 5pm. The memory assessment service also offers home visits for patients unable to attend clinics.
Head Quarters is registered to provide the regulated activities of diagnostic and screening procedures, surgical procedures and treatment of disease, disorder and injury.
We carried out an announced comprehensive inspection at Head Quarters on 26 June 2019. Our inspection team was led by a CQC lead inspector and included a GP specialist advisor, a practice manager specialist adviser and a nurse specialist adviser. Before visiting, we reviewed a range of information we hold about the service.
During our visit we:
Spoke with the provider, staff and patients.
Attended the head office as well as the following branch sites: County Oak Medical Centre; Saltdean and Rottingdean Medical Practice and Brighton Diagnostic and Treatment Centre.
Looked at equipment and rooms used when providing health assessments.
Reviewed records and documents.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
Is it safe?
Is it effective?
Is it caring?
Is it responsive to people’s needs?
Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.