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Dr Maurice O'Connell and Partners Good Also known as Beacon Surgery

Reports


Inspection carried out on 1 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Maurice O’Connell & Partners (The Beacon Surgery) on 1 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Feedback from patients about their care was consistently and strongly positive.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • Urgent appointments were available on the day they were requested.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw one area of outstanding practice:

  • Elderly patients who were resident in care homes were visited each week by a GP allocated by the practice to that care home to ensure continuity of care. This was introduced in 2014 and has led to a 25% reduction in unplanned hospital admissions for these patients.

The areas where the provider should make improvements are:

  • To review policies in regard of staff whose role means they have unsupervised contact with patients and either risk assess the role or carry out relevant checks to ensure patient safety.

  • To review what actions the practice could undertake to ensure that the maximum numbers of carers are identified within their patient list.

  • To review their policies regarding completing legionella risk assessments so as to ensure patient and staff safety .

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

CQC Insight

These reports bring together existing national data from a range of indicators that allow us to identify and monitor changes in the quality of care outside of our inspections. The data within the reports do not constitute a judgement on performance, but inform our inspection teams. Our judgements on quality and safety continue to come only after inspection and we will not make judgements on data alone.