Background to this inspection
Updated
15 February 2018
Dr Bannatyne & Partners, 54 Church Avenue, Harrogate, HG1 4HG is situated in Harrogate. There is a branch surgery at Winksey Cottage, High Street, Hampsthwaite. The branch surgery dispenses medicines to registered patients who live more than a mile from a community pharmacy. The registered patient list size of the practice is approximately 11,000 covering approximately 100 square miles. The overall practice deprivation is on the eighth least deprived decile. Deprivation is 11% less than the national England average. There is a mix of male and female staff at the practice. Staffing at the practice is made up of five GP partners (two male and three female, four salaried GPs (three female and one male), two advanced nurse practitioners, five practice nurses, one health care assistant and one phlebotomist. The practice provided training and teaching placements for GP’s, doctors, medical students and nurses.
There is a team of administrators, receptionists and dispensers as well as a practice and deputy practice manager, premises and information technology manager and a dispensary manager.
The practice offers appointments at the main practice from 8:00 to 18:00 Monday to Friday. Evening appointments are available on a Monday and Thursday from 18:30 to 20:00. The branch surgery opened on a Monday from 9:00 to 18:00, Tuesday from 8:00 to 18.00, Wednesday from 8.00 to 17.30, Thursday from 8:00 to 13:00 and Friday from 8:00 to 12:30. When the practice is closed an out of hour’s service is provided between 18:00 and 18:30 by Primecare who triage calls. The out of hour’s service provided between 18:30 and the following 08:00 the following day and at weekends is provided by Harrogate District Foundation Trust.
There are no parking facilities at the Church Avenue surgery, but on road parking was available.
Updated
15 February 2018
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection 11/06/2015 – Good)
The key questions are rated as:
Are services safe? Good
Are services effective? Good
Are services caring? Outstanding
Are services responsive? Good
Are services well-led? Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Dr Bannatyne & Partners on 29 November 2017 as part of our inspection programme,
At this inspection we found:
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The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
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The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
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Staff involved and treated patients with compassion, kindness, dignity and respect.
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Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
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There was a strong focus on continuous learning and improvement at all levels of the organisation.
The area where the provider should make improvement is:
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
People with long term conditions
Updated
15 February 2018
Families, children and young people
Updated
15 February 2018
Working age people (including those recently retired and students)
Updated
15 February 2018
People experiencing poor mental health (including people with dementia)
Updated
15 February 2018
People whose circumstances may make them vulnerable
Updated
15 February 2018