• Doctor
  • GP practice

Church Avenue Medical Group

Overall: Good read more about inspection ratings

The Surgery, 54 Church Avenue, Harrogate, North Yorkshire, HG1 4HG (01423) 564168

Provided and run by:
Church Avenue Medical Group

Latest inspection summary

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Background to this inspection

Updated 15 February 2018

Dr Bannatyne & Partners, 54 Church Avenue, Harrogate, HG1 4HG is situated in Harrogate. There is a branch surgery at Winksey Cottage, High Street, Hampsthwaite. The branch surgery dispenses medicines to registered patients who live more than a mile from a community pharmacy. The registered patient list size of the practice is approximately 11,000 covering approximately 100 square miles. The overall practice deprivation is on the eighth least deprived decile. Deprivation is 11% less than the national England average. There is a mix of male and female staff at the practice. Staffing at the practice is made up of five GP partners (two male and three female, four salaried GPs (three female and one male), two advanced nurse practitioners, five practice nurses, one health care assistant and one phlebotomist. The practice provided training and teaching placements for GP’s, doctors, medical students and nurses.

There is a team of administrators, receptionists and dispensers as well as a practice and deputy practice manager, premises and information technology manager and a dispensary manager.

The practice offers appointments at the main practice from 8:00 to 18:00 Monday to Friday. Evening appointments are available on a Monday and Thursday from 18:30 to 20:00. The branch surgery opened on a Monday from 9:00 to 18:00, Tuesday from 8:00 to 18.00, Wednesday from 8.00 to 17.30, Thursday from 8:00 to 13:00 and Friday from 8:00 to 12:30. When the practice is closed an out of hour’s service is provided between 18:00 and 18:30 by Primecare who triage calls. The out of hour’s service provided between 18:30 and the following 08:00 the following day and at weekends is provided by Harrogate District Foundation Trust.

There are no parking facilities at the Church Avenue surgery, but on road parking was available.

Overall inspection

Good

Updated 15 February 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 11/06/2015 – Good)

The key questions are rated as:

Are services safe? Good

Are services effective? Good

Are services caring? Outstanding

Are services responsive? Good

Are services well-led? Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Dr Bannatyne & Partners on 29 November 2017 as part of our inspection programme,

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The area where the provider should make improvement is:

  • The practice should consider the results of the GP patient survey for access and make improvements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice