Ferryview Health Centre GP Surgery

We carried out an inspection of Ferryview Health Centre following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a change to the quality of care provided since the last inspection.

This inspection focused on the key questions effective, responsive and well-led.

Because of the assurance received from our review of information we carried forward the ratings for the key questions safe and caring.

We rated the practice as good overall with the following key question ratings:

Effective – requires improvement

Responsive – good

Well-led – good

Three of the six population groups were rated good. People with long-term conditions; people experiencing poor mental health, and working age were rated requires improvement.

The practice had previously been inspected in August 2016 and had been rated as good overall and in all the key questions.

The reports of all the previous inspections of Ferryview Health Centre GP Surgery can be found by selecting the ‘all reports’ link for Ferryview Health Centre GP Surgery on our website at .

We based our judgement of the quality of care at this service on a combination of:

• What we found when we inspected

• Information from our ongoing monitoring of data about services and;

• Information from the provider, patients and the public.

We rated the practice as requires improvement for providing effective services because:

• Two patients prescribed a medicine that required monitoring had not been appropriately managed.

Additional findings:

• Staff were appropriately trained to carry out their duties effectively.
• Quality improvement activity demonstrated improved for patients

We rated the practice as good for providing a responsive service because:

• The practice had reviewed the needs of the population and responded accordingly.
• Feedback from patients led to a new telephone system, and complaints were responded to appropriately and within the practice’s timeframe.
• People’s concerns and complaints were listened and responded to and used to improve the quality of the service.

We rated the practice as good for providing a well-led service because:

• The leadership, management and governance of the practice promoted the delivery of high-quality and person-centred care, supported learning and innovation, and promoted an open and fair culture.
• Leaders understood the challenges to quality and sustainability and could identify the actions needed to address them.
• There was a clear vision and credible strategy to deliver high-quality sustainable care to people, and robust plans in place to deliver the strategy.
• Arrangements with partners and third-party providers were governed and managed effectively to encourage appropriate interaction and promote coordinated, person-centred care.

The areas where the provider must make improvements are:

Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care

The areas where the provider should make improvements are:

• Take action to improve the practice’s outcomes in QOF and NHS England’s performance indicators.
• Improve the practice's use of complaints to drive continuous improvement.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care