• Doctor
  • GP practice

High Street Surgery

Overall: Good read more about inspection ratings

High Street Surgery,, Waters Green Medical Centre, Sunderland Street, Macclesfield, Cheshire, SK11 6JL (01625) 423692

Provided and run by:
High Street Surgery

Latest inspection summary

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Background to this inspection

Updated 18 June 2018

High Street Surgery is operated by the provider High Street Surgery. The practice is situated at Waters Green Medical Centre, Sunderland Street, Macclesfield, Cheshire SK11 6JL and the website is www.highstreetsurgery.com.

The provider is registered to provide the following regulated activities; treatment of disease, disorder or injury, surgical procedures, diagnostic and screening procedures, and maternity and midwifery services.

The practice provides a range of primary medical services including examinations, investigations and treatments and a number of clinics such as, clinics for patients with diabetes, asthma and hypertension.

The practice is responsible for providing primary care services to approximately 7828 patients. The practice is based in an area with lower levels of economic deprivation when compared to other practices nationally. The practice is part of Eastern Cheshire Clinical Commissioning Group (CCG).

The staff team includes six general practitioners four of which are partners and two salaried GPs. There are three practice nurses, one trainee health practitioner, one healthcare assistant, a practice manager and deputy and administration and reception staff. Three GPs are female, three are male and the nursing team are female.

High Street Surgery is open Monday and Friday 8am to 6.30pm, Tuesday 7am to 7pm, Wednesday 7am to 7.30pm, Thursday 7am to 6.30pm.

Patients can book appointments in person, via the telephone or online.

The practice provides telephone consultations, pre-bookable consultations, on the day appointments, urgent consultations and home visits. The practice treats patients of all ages and provides a range of primary medical services.

Outside of practice opening hours patients can access the out of hours GP provider by calling the NHS 111 service.

The practice is a training practice for trainee GPs and medical students.

Overall inspection

Good

Updated 18 June 2018

This practice is rated as Good overall. (Previous inspection November 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at High Street Surgery on the 9 May 2018 this inspection was carried out as part of our inspection programme.

At this inspection we found:

  • The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • Patients commented positively on the care received by the practice.
  • Staff reported there was high staff morale and low turnover of staff.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice