We carried out a review of the data available to us about The Nevells Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Nevells Road Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at The Nevells Road Surgery on 16 January 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
The practice had identified 256 patients as carers including young carers (3% of the practice list).
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they could make an appointment in advance with a named GP and there was continuity of care, with urgent appointments available the same day.
Patients highlighted via feedback that they found it difficult to access the practice via the telephone at peak times and thought appointment access could be improved.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review and consider the effectiveness of actions taken regarding patient telephone access to improve patient satisfaction.
Ensure the staff training records accurately reflect training received by staff.
Chief Inspector of General Practice