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Dr N A Nayyar & Partners - Riverside Medical Centre Good

Reports


Inspection carried out on 17 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr N A Nayyar and Partners at Riverside Medical Centre on 17 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients had a variety of appointment options which included sit and wait sessions, pre-bookable and urgent appointments and telephone consultation and advice.
  • The practice provided 30 minute appointments for new mums and babies for the six week post-natal check. This additional time allowed the practice to offer improved levels of support and better meet identified needs.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

  • The practice had a dedicated learning disability nurse who worked closely with learning disability patients, carers and other health and social care professionals to provide effective and accessible services. The practice had been involved in the development of templates for health checks in association with the local learning disability team, and had provided training and awareness raising amongst other practices of learning disability health care. Of 88 patients on the practice register of patients with a learning disability 94% had a health action plan in place which is reviewed annually. In addition we were provided with examples of how staff had gone out of their way to help patients with a learning disability resolve personal and social problems.

An area where the provider should make improvement was:

  • The practice should review its records in relation to the immunity and vaccination status of its staff to ensure that these were up to date.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection carried out on 8 July 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr N A Nayyar and Partners at Riverside Medical Centre on 17 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients had a variety of appointment options which included sit and wait sessions, pre-bookable and urgent appointments and telephone consultation and advice.
  • The practice provided 30 minute appointments for new mums and babies for the six week post-natal check. This additional time allowed the practice to offer improved levels of support and better meet identified needs.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

  • The practice had a dedicated learning disability nurse who worked closely with learning disability patients, carers and other health and social care professionals to provide effective and accessible services. The practice had been involved in the development of templates for health checks in association with the local learning disability team, and had provided training and awareness raising amongst other practices of learning disability health care. Of 88 patients on the practice register of patients with a learning disability 94% had a health action plan in place which is reviewed annually. In addition we were provided with examples of how staff had gone out of their way to help patients with a learning disability resolve personal and social problems.

An area where the provider should make improvement was:

  • The practice should review its records in relation to the immunity and vaccination status of its staff to ensure that these were up to date.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

CQC Insight

These reports bring together existing national data from a range of indicators that allow us to identify and monitor changes in the quality of care outside of our inspections. The data within the reports do not constitute a judgement on performance, but inform our inspection teams. Our judgements on quality and safety continue to come only after inspection and we will not make judgements on data alone. The evidence tables published alongside our inspection reports from April 2018 onwards replace the information contained in these files.