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Dr Azim Khan Good Also known as Unity Surgery

All reports

Inspection report

Date of Inspection: 4 June 2013
Date of Publication: 5 July 2013
Inspection Report published 05 July 2013 PDF | 84.73 KB

Overview

Inspection carried out on 4 June 2013

During a routine inspection

We found the service to be welcoming with friendly staff. Information was displayed for people using the service, including health promotion, access to support services, information about the practice and other services available. There was a touch screen booking in facility in the waiting area and appointments could be made on line using the practice website. Translations facilities were available if required.

We spoke with seven patients who all spoke highly of services provided to them. We also spoke with staff who said they enjoyed working in the practice and felt supported in their work.

Patients' needs were assessed and care and treatment was planned and delivered in line with their individual wishes. One patient said, "I've always been treated well here." Another patient said, "All the staff; the doctor, nurses and receptionists are very courteous."

Staff had received training in safeguarding children and were knowledgeable about safeguarding vulnerable adults procedures. They were aware of the systems to refer safeguarding concerns to ensure that patients were protected from risks of harm.

We found that space at the premises was restricted and presented some challenges to both staff and patients. The provider had made some adaptations to enable disabled people to have equal access.

We found that improvements were required to ensure confidentiality of record keeping. The practice manager agreed to address this without delay.