Church Street Partnership

Updated 25 October 2018

Updated 25 October 2018

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Church Street Partnership on 19 September 2017. The overall rating for the practice was good with requires improvement for providing responsive services. The full comprehensive report on the 19 September 2017 inspection can be found by selecting the ‘all reports’ link for Church Street Partnership on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 9 October 2018 to confirm that the practice had made the recommended improvements that we identified in our previous inspection on 19 September 2017. This report covers our findings in relation to those improvements made since our last inspection.

Overall the practice is rated as good.

Our key findings were as follows:

• The practice had comprehensive systems in place to collect and review patient feedback and audit their telephone and appointment booking systems. An improvement plan had been implemented in order to increase access for patients and enhance their experience of using the practice.
• Leaders had committed to improving performance and patient access and had invested in employing additional staff and upskilling existing staff members.
• Patients told us that they were able to obtain an appointment that was convenient to them and patient feedback demonstrated that the changes introduced by the practice had resulted in some improvements.

The area where the provider should make improvements is:

• Continue to review and ensure improvement to the National GP Patient Survey results, including access to the practice by telephone.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 25 October 2018

Updated 25 October 2018

Updated 25 October 2018

Updated 25 October 2018

Updated 25 October 2018

Updated 25 October 2018