Archived: Warwick Square Group Practice, Dr. J. Frost

There was a practice leaflet and a practice web site which included information regarding the services that were provided in the practice, how to access out of hours care, confidentiality, access to the building and informed patients how they could complain if they wished. The surgery waiting room was set up in such a way to give a patient as much privacy as possible when talking to staff at reception. One patient we spoke to told us that, 'I have been with the practice all my life, I have never experienced any problems.' Most of the patients we spoke with confirmed that they felt confident that the doctor understood their condition. One patient told us, 'I always see the same doctor. He understands my illness.'

All of the people we spoke with told us that staff always asked for consent before they undertook any treatment or procedure. The practice had a 'buddy' system between the GP's. This ensured that there was an element of continuity in care if the GP they were registered with was on leave. One patient we spoke with told us; 'It is always very easy to get an appointment when you need one.' The practice participated in the Quality and Outcomes Framework (QoF) system which is an incentive scheme for GP practices in the UK, which rewards practices for the provision of 'quality care'.