The Care Quality Commission
  • Doctor
  • GP practice

Archived: High Green Medical Practice - Dr Z Khan Also known as High Green Medical Practice

Overall: Good read more about inspection ratings

Mary Potter Centre, Gregory Boulevard Hyson Green, Nottingham, Nottinghamshire, NG7 5HY (0115) 942 3216

Provided and run by:
Dr Zahoor Khan

All Inspections

29 September 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at High Green Medical Practice on 29 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • Staff understood their responsibilities to raise concerns and to report incidents and near misses. The practice had a formal system in place for the ongoing monitoring of significant events, incidents and accidents.
  • Effective arrangements were in place to ensure that risks to patients and staff were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • The practice had a programme of continuous clinical and internal audit in order to monitor quality and make improvements.
  • The practice invested in staff development and training.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it difficult to contact the surgery by telephone especially when trying to make an appointment.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt engaged with and supported by the management.
  • The practice proactively sought feedback from staff and patients. Actions were taken as a result of feedback.
  • The provider was aware of and complied with the requirements of the duty of candour.

There were areas of practice where the provider should make improvements:

  • Consider how the telephone access for patients could be improved.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

4 February 2014

During a routine inspection

High Green Medical Practice provided primary medical care to approximately 9000 patients. We visited the practice to establish that the needs of patients were being met. To ensure that we had time to see and speak to staff working at the practice, as well as people visiting the service, we arranged the visit in advance. On the day of the inspection we spoke with 19 patients, four staff members, two doctors and the practice manager.

The patients we spoke with were complimentary of the service provided at the practice. We were given examples of reception staff who had been polite and helpful. The patients we spoke with told us that the doctors and nurses took time to listen to them and explain their treatment options. One patient told us: 'My GP knows what my needs are. They always explain everything to me clearly and why I need my treatment and how I will feel afterwards'.

We looked at the systems in place to ensure staff knew their responsibilities in relation to protecting vulnerable adults and children from abuse. The staff we spoke with had all received training in this area and knew who to contact should they have any concerns.

In order to monitor the quality of the service it provided, the practice had a Patient Participation Group (PPG). PPGs are an effective way for patients and GP surgeries to work together to improve the service and to promote and improve the quality of the care.