- GP practice
Archived: Dr Dilip Chatterjee Also known as Dunninc Road Surgery
All Inspections
15 November 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection 6 May 2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Dr Chatterjee, known as Dunninc Road Surgery on 15 November 2017 as part of our inspection programme.
At this inspection we found:
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The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
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The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines and staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
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Staff involved and treated patients with compassion, kindness, dignity and respect and feedback from patients about their care was consistently positive.
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Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
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Structures, processes and systems to support good governance and management were clearly set out, understood and effective.
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There was a clear leadership structure and staff stated they felt respected, supported and valued. They felt part of a team and were proud to work in the practice.
The areas where the provider should make improvements are:
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Risk assess the emergency medicines stored on site to ensure they are adequate to meet the needs of the service in a medical emergency.
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Include signposting to safeguarding policies and procedures in the locum induction pack.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
6 May 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Dilip Chatterjee on 6 May 2015. Overall the practice is rated as good.
Specifically we rated the practice as good in providing safe, effective, caring, responsive and well-led care for all of the population groups it serves.
Our key findings were as follows:
- Patients said they found it easy to make an appointment with a preferred GP, there was continuity of care and urgent appointments were available the same day.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and were involved in care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Complaints were addressed in a timely manner and the practice endeavoured to resolve complaints to a satisfactory conclusion.
- Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
However, there were also areas of practice where the provider needs to make improvements. Importantly the provider should:
- Ensure training records are up to date, to enable the practice to accurately monitor review dates.
- Ensure all clinical staff have a good understanding of Gillick competency assessments of children and young people.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice