Archived: Dr Dilip Chatterjee Also known as Dunninc Road Surgery

Updated 21 December 2017

Dr Chatterjee is the registered provider who delivers regulated activities from Dunninc Road Surgery which is located at 28 Dunninc Road, Shiregreen, Sheffield S5 0AE. The surgery is based in a purpose built health centre in Sheffield and accepts patients from Shiregreen and the surrounding area.

The practice website is: www.dunnincroadsurgery.co.uk

Public Health England data shows the practice population is similar to others in the CCG area with a slightly higher than average number of patients aged under 30 years old compared to the England average. The practice catchment area has been identified as one of the most deprived areas nationally.

The practice provides Primary Medical Services (PMS) under a contract with NHS England for 3020 patients in the NHS Sheffield Clinical Commissioning Group (CCG) area. It also offers a range of enhanced services such as minor surgery and childhood vaccination and immunisations.

Dunninc Road Surgery has one male GP, one practice nurse, one phlebotomost, a practice manager and an experienced team of reception and administration staff. A salaried GP had recently retired and the practice were utilising the same locum GPs to cover some clinics.

The practice is open 8am to 6pm Monday to Friday. Extended hours are offered until 8pm on Tuesday evenings. Morning and afternoon appointments are offered daily Monday to Friday with the exception of Thursday afternoon when there are no afternoon appointments.

When the practice is closed between 6pm and 8am patients are automatically diverted to the out of hours service in Sheffield when they telephone the practice number.

Updated 21 December 2017

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 6 May 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Dr Chatterjee, known as Dunninc Road Surgery on 15 November 2017 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines and staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

• Staff involved and treated patients with compassion, kindness, dignity and respect and feedback from patients about their care was consistently positive.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• Structures, processes and systems to support good governance and management were clearly set out, understood and effective.

• There was a clear leadership structure and staff stated they felt respected, supported and valued. They felt part of a team and were proud to work in the practice.

The areas where the provider should make improvements are:

• Risk assess the emergency medicines stored on site to ensure they are adequate to meet the needs of the service in a medical emergency.

• Include signposting to safeguarding policies and procedures in the locum induction pack.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

Updated 6 August 2015

The practice is rated as good for the care of people with long term conditions. Nursing staff had lead roles in chronic disease management such as diabetes and chronic obstructive pulmonary disease (COPD). There were structured annual reviews in place to check the health and medications needs of patients were being met. Longer appointments and home visits were available when needed. Staff worked with relevant health and social care professionals to deliver a multidisciplinary package of care. With their consent, patients who had either cancer or HIV and may have had social issues were referred to the local CSW or SOAR, who could offer counselling, benefit support and advice as appropriate.

Updated 6 August 2015

The practice is rated as good for the care of families, children and young people. There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk. For example, children and young people who had a high number of A&E attendances. The practice provided sexual health support and contraception, maternity services and childhood immunisations. Data showed immunisation uptake rates were at or above average for Sheffield Clinical Commissioning Group (CCG). Appointments were available outside of school hours and the premises were suitable for children and babies. The practice told us all children under the age of two years had access to same day appointments.

Updated 6 August 2015

The practice is rated as good for the care of older people. Nationally reported data showed that outcomes for patients were good for conditions commonly found in older people. All patients over 75 years of age had a named GP. The practice was responsive to the needs of older people, offering home visits and longer appointments. They also offered same day appointments if required or a telephone call from the doctor. The practice worked with relevant health and social care professionals to deliver a multidisciplinary package of care. For example, working with local community support workers (CSW) and SOAR (a local health community programme) to look at social isolation issues older people may encounter.

Updated 6 August 2015

The practice is rated as good for the care of working age people (including those recently retired and students). The practice had extended hours, including appointments being available until 8pm once a week, to facilitate attendance for patients who could not attend appointments during normal surgery hours. There was a full range of health promotion and screening programmes that reflected the needs of this population group.

Updated 6 August 2015

The practice is rated as good for the care of people experiencing poor mental health, including people with dementia. The practice offered annual health reviews, longer appointments and home visits as needed for all patients who had poor mental health or dementia. The GPs actively screened patients for dementia and maintained a list of those diagnosed. The practice also supported a local residential care home which had a high number of patients who had dementia. All patients with a diagnosis of dementia also had care plans in situ. The practice informed patients how to access various support groups and voluntary organisations. For example, Insight (a local talking therapy service) and Improving Access to Psychological Therapies (IAPT).

Updated 6 August 2015

The practice is rated as good for the care of people whose circumstances may make them vulnerable. The practice held a register of patients living in vulnerable circumstances including those with a learning disability. It had carried out annual health checks and offered longer appointments for people with a learning disability.

The practice advised vulnerable people how to access various support groups and voluntary organisations. It regularly worked with multidisciplinary teams in the case management of vulnerable people. For example, CSWs, SOAR and health visitors. The practice accepted and registered patients from anywhere within the Sheffield area; including those who were of no fixed abode.

Staff knew how to recognise signs of abuse in children, young people and adults whose circumstances may make them vulnerable. They were aware of their responsibilities regarding information sharing, documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours.