• Doctor
  • GP practice

Archived: Dr Qudsia Chandran Also known as Pantiles Medical Centre

The Pantiles Medical Centre, Church Street, Sutton-in-Ashfield, Nottinghamshire, NG17 1EX (01623) 557646

Provided and run by:
Dr Qudsia Chandran

All Inspections

During a check to make sure that the improvements required had been made

We have carried out a desktop review of this service as the service is dormant, without a patient list or a contract with NHS England. We have received confirmation of this from the local Area Team.

We therefore cannot follow up the compliance actions set as the service no longer operates.

12 December 2013

During a routine inspection

We spoke with eight people who used the service, four staff and four other healthcare professionals. Our findings were mixed in terms of the organisation and management of patient care and the systems and processes in place to ensure that risks, to the health, safety and welfare of patients were managed effectively.

Patients we spoke with told us that although they had confidence in the regular doctor who worked full time at the practice they had concerns about the risks to continuity of care because of the regular use of locum GPs and practice nurses. One patient said, 'We always try to see the same GP. Seeing locums worries me, not that there's a particular problem, it's more about confidence that they don't know us so well'

There was a safeguarding lead for the practice however not all staff had received safeguarding adults and children training.

The practice was not following the policy and procedure for setting on staff and we found there were risks associated with the recruitment procedures.

The practice didn't have a formal system of support for staff to gain suitable skills to meet the requirements of their role. There were also no formal arrangements for the regular appraisal and supervision of staff.

There was a process in place for documenting, learning from and reviewing significant events and complaints however, some concerns had been expressed by patients but had not been looked into.

We saw that records were updated regularly with details of the care, treatment and support provided in relation to the people who used the surgery however, we also found that records and confidential patient information was not always held securely.