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Reports


Inspection carried out on 12 June 2013

During a routine inspection

During this inspection we spoke with two patients. We found that patients understood the care and treatment choices available to them. One patient told us that they were satisfied with the care and treatment received. Another patient told us that the dentist “clearly explained treatment options available and never rushed”.

The provider ensured that all patients regardless of their background were treated with respect and dignity and were made to feel comfortable.

The premises were clean and welcoming. There were arrangements for the prevention of infection and staff were knowledgeable regarding infection control and the decontamination procedures for equipment and instruments used.

Staff we spoke with were able to clearly demonstrate an awareness of safeguarding and of reporting procedures.

The practice had a service user guide and information about complaints procedures and private fees in the reception area.

As part of our inspection we looked at three staff files and noted that necessary checks and references had been obtained. Staff told us that they "enjoyed" working at the practice and felt comfortable raising issues with the principal dentist if needed.