Archived: Agape Care Solutions

During this inspection we met with four people who used the service and spoke to three family members of people who used the service. People told us that care workers were always kind, helpful and cheerful. One person told us "They have always been there when we wanted them, even if it is not a scheduled visit". Another person told us "It's the little extra's that they do that make all the difference".

We found shortfalls in the way people's care was assessed, monitored and delivered. People's needs were not fully assessed, and planned for. We also found shortfalls in the way that medicines were managed for people. This placed people at risk of unsafe care.

We found that the agency did not have effective recruitment procedures in place. This meant that the required checks on staff to ensure that they were suitable to work with vulnerable people had not always been carried out.

We also found that the agency did not have suitable training and supervision systems in place. This meant that care workers may not have had the required training to provide care and that they may not have received suitable support whilst carrying out their role.