Archived: Sensa Care (Havant)

Sensa Care (Havant) is domiciliary care agency which provides support and personal care to people living in their own home. Not everyone using Sensa Care received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection sixteen people were receiving a regulated activity from Sensa Care.

People’s experience of using this service:

• People were valued and respected as individuals and they were supported to be fully engaged in planning their care. There was an exceptionally strong ethos within the service of treating people with dignity and respect.

• The provider was committed to and passionate about providing a high-quality service where people were at the forefront of the service delivery. The service went the extra mile to ensure that care staff got to know the people they were supporting well and maintained a friendly and respectful approach within people’s own homes.

• People told us they felt respected and supported by care staff and looked forward to their visits. One person said, “They make themselves part of our home and that's what I like, they are one of the family.”

• Care was provided consistently and at the agreed times. People knew which care staff were supporting them each day and had a small team of people that they knew well, which contributed to building of meaningful relationships.

• We received exceptionally positive feedback from all people and relatives. The feedback reflected staff were very kind, caring and committed.

• People told us they received safe care. People were supported by consistent and suitably trained staff.

• Care plans were detailed and person centred. People were involved in deciding how they wished to be supported and in reviewing their care plans when needed.

• The management team kept in regular contact with people by visiting them in their homes, checking if they were happy with the service they received and if any changes were needed.

• The registered manager told us how important it was to the service, that people received high quality care and support, and how they were passionate about providing person-centred care to people when they needed it.

• The management team had quality assurance systems in place and there was a focus on continual review and development.

• The service worked well with other partners, organisations and commissioners.

Rating at last inspection:

The service was first registered with CQC in November 2017. This was the first inspection of the service.

Why we inspected:

This was a planned inspection based on when the service was registered with CQC.

Follow up:

There is no required follow up to this inspection. However, we will continue to monitor the service and will inspect the service again based on the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk