Archived: Bailey Care Services

Bailey Care Services are registered to provide a domiciliary care service to adults in their own

homes.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People spoke highly about the staff and the way they supported them with their needs in their homes. People said they always felt safe in their company. People said that staff were kind and caring in their manner. People also told us they were able to engage with staff in a positive and warm way which they appreciated.

Staff knew what abuse was and they were aware of how to report any concerns if they had them. There were systems in place to minimise risks to people and to keep them safe from abuse.

People had positive views of the care and support they received from the staff. Examples of comments people told us were, “They are very good staff they get to know what you need”, “The staff are very committed very pleasant and very caring” and, “The girls are super they are delightful.”

People were properly supported with their needs by a team of staff who were properly supported and monitored in their work. The staff were able to take part in a variety of training, learning and development opportunities. This meant staff were well trained to meet the needs of the people they supported.

Care records explained in an informative way what actions to take to effectively assist people so that their care needs were met. People told us that care was planned in a way that was flexible for them. Visit times were planned when possible at the convenience of people who used the service.

People knew how to make their views known and felt that management took them seriously. If people had complaints they felt they were easily able to make their views known about the service to the registered manager of the agency.

People and staff spoke highly of the registered manager and others senior staff. The staff had an understanding of the visions and values of the organisation and said they followed them in their work. The values included a making sure that people were always provided with personalised care and treated with respect at all times.

The quality of care and service was properly checked and monitored. This was to make sure it was safe and suitable for people. When it was needed, actions were put in place to improve quality of the care and service people received.

People felt satisfied and pleased with the service they received from the care staff. Examples of comments made included 'it's a very good agency' and 'I like them, they are very good'.

People were able to plan the care they received and the agency worked with them so a package of support was put in place in the way preferred by the person using the service.

People were safeguarded from abuse because the agency had systems to minimise risks to protect them from harm. Every person we spoke with felt safe with the care staff who visited them in their home. One person said 'I get on very well with staff'.

People were protected from the risks of unsuitable staff because the agency had recruitment procedures that ensured they employed suitable staff to provide care and support.

People were assisted by staff who were monitored and supervised. This was to ensure they provided a suitable service. People were supported by staff who were trained to understand people's care needs.

The provider had systems for monitoring the service so that it was safe and suitable. People had their information stored confidentially because the service had made arrangements for the safe storage and retention of electronic and written information.

The agency provided a safe service which promoted the wellbeing of people using the service.

A member of staff told us they had been provided with sufficient information to carry out their duties. A healthcare professional we spoke with said 'staff appear to be very competent and are very aware of manual handling needs.'