Archived: Bailey Care Services

Updated 10 November 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

Before our inspection, we reviewed the information we held about the service this included statutory notifications. Notifications are information about specific important events the service is legally required to send to us.

One inspector carried out the inspection. We spoke with nine people who used the service and three relatives. We also spoke with six members of staff and the registered manager.

We looked at three people’s records that related to the care and support they received. We also looked at records to do with the management of the service. These included staff training and supervision records and other records relevant to the quality monitoring of the service.

Updated 10 November 2016

The inspection took place on 11, 12 and 13 October 2016 and was announced. We gave the service 48 hours’ notice of the inspection. This was to ensure that people who used the service were available to meet with us. It was also so that the registered manager and staff could be available. The service was last inspected in February 2014 when it was compliant with the regulations at that time.

Bailey Care Services are registered to provide a domiciliary care service to adults in their own

homes.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People spoke highly about the staff and the way they supported them with their needs in their homes. People said they always felt safe in their company. People said that staff were kind and caring in their manner. People also told us they were able to engage with staff in a positive and warm way which they appreciated.

Staff knew what abuse was and they were aware of how to report any concerns if they had them. There were systems in place to minimise risks to people and to keep them safe from abuse.

People had positive views of the care and support they received from the staff. Examples of comments people told us were, “They are very good staff they get to know what you need”, “The staff are very committed very pleasant and very caring” and, “The girls are super they are delightful.”

People were properly supported with their needs by a team of staff who were properly supported and monitored in their work. The staff were able to take part in a variety of training, learning and development opportunities. This meant staff were well trained to meet the needs of the people they supported.

Care records explained in an informative way what actions to take to effectively assist people so that their care needs were met. People told us that care was planned in a way that was flexible for them. Visit times were planned when possible at the convenience of people who used the service.

People knew how to make their views known and felt that management took them seriously. If people had complaints they felt they were easily able to make their views known about the service to the registered manager of the agency.

People and staff spoke highly of the registered manager and others senior staff. The staff had an understanding of the visions and values of the organisation and said they followed them in their work. The values included a making sure that people were always provided with personalised care and treated with respect at all times.

The quality of care and service was properly checked and monitored. This was to make sure it was safe and suitable for people. When it was needed, actions were put in place to improve quality of the care and service people received.