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Inspection report

Date of Inspection: 23 May 2013
Date of Publication: 18 June 2013
Inspection Report published 18 June 2013 PDF | 82.71 KB

Overview

Inspection carried out on 23 May 2013

During a routine inspection

We spoke with the manager, the supervisor who is in day to day charge of the service, two members of staff and two people who use the service. We found that people using the service were treated with respect and were involved in decisions about their care and support. We saw that people were part of their local community. One person told us " I like cakes. I'm going out to get a cake later!" We saw that people had bought shopping trollies because a new supermarket had opened which they could walk to. One person said " I do my food shopping on a Monday and I cook for myself".

We saw that people's health and care needs were met. We looked at people's care plans and saw that they were very detailed and person centred and contained information about managing risks. We saw that people were very involved with their plans.

We looked at staffing and saw that there were enough staff to meet the needs of the people using the service. The people we spoke with were very positive about the staff. One person told us " If I have a problem I ask my keyworker. The staff always help me". The staff had received training which meant they could support people with their needs and knew how to recognize the signs of abuse and knew what to do if they thought someone was being abused.

The service asked the people living there and their relatives to give them feedback about the quality of the service so it could improve.