Archived: Regency Nursing Home

Updated 30 April 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector, a specialist nursing advisor and an expert by experience conducted the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Regency Nursing Home is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home had a manager registered with the Care Quality Commission (CQC). This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We inspected Regency Nursing Home on 2 and 3 April 2019. The inspection was unannounced.

What we did:

Prior to the inspection we reviewed all the information we held about the service including notifications received by the CQC. A notification is information about important events which the service is required to tell us about by law. We reviewed the provider information return. This is information we request on at least an annual basis about what the service does well and improvements they plan to make.

During the inspection we spoke with nine people, six relatives and three health professionals. We spoke with the registered manager, the nominated individual and six members of staff. We looked at the care records for five people and the medicine records for 10 people, four staff recruitment records; staff supervision and training records and records relating to the quality and management of the service.

Updated 30 April 2019

About the service: Regency Nursing Home is a ‘care home’. The home accommodates up to 30 people who have nursing needs. At the time of our inspection 30 people were living in the home. The home provides accommodation over five floors with passenger lifts to all floors, stair lift access to some floors and external wheelchair access to the grounds. The lower floor of the home provides areas for staff, kitchen area and laundry facilities.

What life is like for people using this service:

• People were kept safe from avoidable harm. Staff recognised the risks to people’s health, safety and well-being and knew how to support them safely. People received their medicines as prescribed.

• Healthcare professionals told us the staff at the service worked well with them to provide good outcomes for people.

• People were cared for by staff who were kind and caring and people’s privacy, independence and dignity were promoted.

• People received personalised care that met their needs and preferences. People chose how to spend their day and were engaged in activities that they enjoyed.

• Staff were supported in their roles. They took part in regular training and supervision. Staff told us they enjoyed working at the service and felt well supported by the registered manager and the management team.

• People knew how to raise concerns. They had confidence in the registered manager and told us they would recommend the home to others.

• A quality assurance system was in place to continually assess, monitor and improve the service.

• We found the service met the characteristics of a “Good” rating in all areas. More information is available in the full report.

Rating at last inspection: Requires Improvement (report published 14 June 2018).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: There is no required follow up to this inspection, however we will continue to monitor the service through information we receive.