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Inspection report

Date of Inspection: 15 November 2013
Date of Publication: 11 December 2013
Inspection Report published 11 December 2013 PDF | 78.13 KB

Overview

Inspection carried out on 15 November 2013

During a routine inspection

Most people we spoke with told us they were happy with the care and support provided. One said "I am treated well" and "I am more than satisfied here." However, one relative said that the home was not meeting their relative's needs. We found that care plans were in place, but these did not contain a full assessment of people's needs or how to meet those needs. People had access to health care professionals including GP's and district nurses.

The service had procedures in place for safeguarding vulnerable adults and dealing with complaints. Staff we spoke with were aware of their responsibilities with regard to safeguarding vulnerable adults. People who used the service told us they felt safe living there. We found that robust staff recruitment procedures were in place which included obtaining employment references before staff began working at the service. Medication was stored securely. However, we found instances of poor practice with regard to medication record keeping.