Archived: Green Surgery Manchester

We gathered evidence to answer two of our key questions:

Is the service safe ?

Is the service well led?

This is a summary of what we found, using evidence obtained via observations, speaking with staff, speaking with people who used the service and looking at records:

We found the clinic had safely and effectively recruited and employed staff. All required pre employment checks had been undertaken. Checks had been made with professional bodies to ensure staff were registered and fit for clinical practice.

Patients were spoke with during the visit were complimentary about the care and treatment they received. Patients said it was very easy to get an appointment to see a GP and Dentist. We were told staff were friendly and that it made a big difference when staff spoke in their own language.

Staff said they were given the opportunity to attend training and to undertake the mandatory continual professional development programmes as required.

We found the service to be well managed, with systems in place for the monitoring of quality and safety.

Before receiving treatment people were asked to sign a consent form. There were consent forms for different types of treatment. Forms detailed the risks and benefits of each treatment. An initial assessment was completed for each person. Treatment records showed that people's treatment options were explained to people along with the cost of treatment.

The clinic was clean and tidy and had appropriate infection control procedures in place.

Staff received appropriate training but there was not a suitable appraisal system in place. The provider was taking action to address this at the time of our inspection.

A complaints process was in place and details of this process were given to people so they knew how to make a complaint if they wanted to.

People told us their treatment options had been clearly explained to them. One person said, 'Everything was explained, they answered all my questions'. They told us that staff were polite and respectful. A person told us, 'They're very nice, I'm very happy'.

People also told us the clinic was in an ideal location. A person said, 'The clinic is easy to access, it's in a good place'.

We found the Green Surgery Manchester provided people with appropriate information and support in relation to their treatment. Treatment was provided in a way that maintained people's privacy and dignity, by competent and appropriately qualified staff. The provider had an effective system to regularly assess, identify and manage risks relating to the health, safety and welfare of people who used the service. The surgery was located in well maintained premises that were suitable for the services it provided.