Matrix Health Services UK Limited

Updated 15 July 2022

The service provided pre-operative and post-operative assessment and undertakes minor surgery at the Cleadon Park Primary Care Centre, South Shields. We observed carpal tunnel syndrome procedures at the primary care centre and visited the e.volve Business Centre.

Matrix Health Services UK Limited also provides elective orthopaedic surgery under hosting arrangements with a local NHS foundation trust.

The service is registered for the regulated activities of diagnostic and screening procedures, surgical services, and treatment of disease, disorder or injury.

A registered manager was in place and the main service provided was surgical services.

This service was previously inspected in 2014.

Updated 15 July 2022

We completed a comprehensive inspection of Matrix Health Services UK Limited on 16 and 17 May 2022.

The service was registered in 2012, to be ‘…the patient’s local provider of choice for a range of secondary care specialties through achieving excellence in clinical outcomes and patient experience’.

The service is registered at e.volve Business Centre in Houghton le Spring, Tyne & Wear.

We rated this service as good because the service was safe, caring, effective, responsive and well led.

Updated 15 July 2022

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Staff controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

• Although deficiencies identified in an audit of the World Health Organisation (WHO) surgical safety checklist had been addressed, a further audit to confirm compliance had not yet been completed.