You are here

All reports

Inspection report

Date of Inspection: 6 December 2013
Date of Publication: 31 December 2013
Inspection Report published 31 December 2013 PDF | 88.42 KB

Overview

Inspection carried out on 6 December 2013

During a routine inspection

People were complimentary about the care and treatment they had received. The provider gave people enough information in order for them to make decisions about their treatment. The provider follows a robust consent procedure with patients signing written consent forms before commencing treatment.

People told us that they were extremely happy with their treatment and the professionalism of the provider. People had their individual needs assessed before commencing treatment and were given detailed information, including risks and benefits. We found that the general atmosphere of the surgery was warm and welcoming.

We looked around the premises and saw that it was safe, accessible, comfortable and clean. The treatment room was well equipped and maintained people's dignity and privacy. There were contingency plans in place for emergency situations.

The provider had the appropriate qualifications, skills and knowledge to undertake her role, supported by on-going professional development. Testimonials of people who had used the service commented on the provider's expertise such as, "The doctor provided an excellent service and was careful and competent".

The provider had effective systems in place to monitor the quality of service provision through audits and feedback. The provider had an awareness of how to deal with incidents, risks and complaints. People using the service felt confident to discuss any concerns with the provider.