The Care Quality Commission
  • Care Home
  • Care home

Archived: Crantock Lodge

34 Bonython Road, Newquay, Cornwall, TR7 3AN (01637) 872112

Provided and run by:
Mr Peter Shaw

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

24 April 2014

During a routine inspection

Crantock Lodge is a residential care home for older people. It can accommodate up to a maximum of eleven people. On the day of the inspection eight people were living at Crantock Lodge.

The day to day management of Crantock Lodge was being carried out by the owner of the home.

On the day of the inspection we saw people looked well cared for and their needs were met quickly and appropriately. People told us staff were, "lovely" and "wonderful".

People living at Crantock Lodge were supported to live their lives in the way they chose and to maintain their independence.

The home had a ‘house mother’ in place. They dedicated time each day to talking to people living at the home on a one to one basis. This helped ensure people’s individual needs were recognised and met.

We saw staff relationships with residents and their relatives and friends were positive and supportive. People told us they were listened to and their wishes were acted upon.

Care plans were well laid out and regularly updated to reflect people’s changing needs.

The premises were well maintained and comfortable. There were appropriate spaces so people could spend time taking part in activities, chatting together or on their own.

We found there were positive relationships between staff and management. Everyone who worked at Crantock Lodge who we spoke with demonstrated compassion and respect for the people they supported.

We found the service was meeting the requirements of the Deprivation of Liberty Safeguards. People’s human rights were properly recognised, respected and promoted.

22 July 2013

During a routine inspection

During this inspection we spoke with five people who lived at Crantock Lodge to obtain their views of the care and support they received. We also spoke with two relatives of people who lived there. People told us they 'wouldn't want to be anywhere else' and 'I would recommend it to anyone'.

We saw people's dignity was respected as staff consistently knocked on bedroom, bathroom and toilet doors prior to entering.

We observed staff helped people in a discreet manner and we saw call bells were answered promptly.

The home had robust systems in place to manage infection control. People were complimentary about the environment they lived in and thought the home was clean and tidy. People told us they could bring their own belongings when they moved in.

Crantock Lodge adhered to robust recruitment practices in order to protect people.

During a check to make sure that the improvements required had been made

We carried out a follow-up review of Crantock Lodge after our inspection on 21 May 2012 when we identified areas where the provider was not fully compliant. The Commission had received an action plan from the provider, which detailed how they intended to address the areas of concern.

We asked the provider to tell us, with supporting evidence, how they had complied with the outcomes identified as non-compliant at the last inspection.

We did not visit the service or speak with people who used the service on this occasion.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

21 May 2012

During a routine inspection

We met and spoke with eight people who lived at Crantock Lodge, four members of staff who worked at the home including the registered manager. We spoke to one visiting district nurse and on 16 May 2012 we spoke to one relative and one social worker.

At the time of our inspection there were 10 people living in the care home.

People who lived at Crantock Lodge said they were happy living in the home. Comments from people included 'staff are wonderful, friendly, helpful', 'the staff are amazing', 'they have got real patience', staff are marvelous, kind patient, and nothing is too much trouble'.

When we asked if staff respected people's dignity and respect, people's comments included 'they always knock, they don't just barge in', 'there is no pressure, they don't ever rush you'.

We observed interactions between the staff and people who lived in the home and saw that staff were friendly, compassionate and respectful to the people they supported.

People who lived at Crantock Lodge told us that if they had a complaint or concern that they would approach the staff or the registered manager. We were told that 'you just have to mention, no fuss is made'.

The visiting district nurse told us to her knowledge they are called when required and not called inappropriately.

During our visit to Crantock Lodge we looked around the communal parts of the care home, the garden and nine bedrooms. We found that all the bedrooms were warm and decorated to people's likes and wishes. Window restrictors on windows which should be fitted to ensure peoples safety from heights were missing from the windows.