Updated 22 May 2014
We visited the home on the 24 April 2014. The inspection consisted of a lead inspector and an Expert by Experience who had experience of caring for an elderly relative and of receiving health care.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process under Wave 1.
On the day of the inspection there were eight people living at the home. We were shown around the premises and saw people’s bedrooms, (with their permission), bathrooms, the kitchen and laundry room and communal living and dining areas. We also spent time looking at records, which included people’s care records, and records relating to the management of the home.
Before the inspection we reviewed all the information we held about the home. At our last inspection in July 2013 we did not identify any concerns with the care provided to people who lived at the home. We reviewed information received from the owner as part of the new inspection process, examined previous inspection reports and examined notifications received by the Care Quality Commission.
On the day we visited we spoke with four people who were living at Crantock Lodge. We also spoke with a relative and friend who were visiting two of the residents, six members of staff and the owner. Throughout the day we also spoke briefly with other residents and members of staff. We spent some time in the dining and living communal areas observing people who lived at Crantock Lodge and their interactions with staff.
During the inspection visit we reviewed four care plans, a selection of the homes policies and procedures and staff training records.