Claremont Court

Updated 17 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 3 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 17 February 2022

Claremont Court is a purpose built nursing home providing care to people across three floors. The home accommodates up to 57 people with nursing needs and specialises in providing care to people living with dementia. At the time of our inspection there were 54 people living at the home and all people were living with dementia.

This inspection took place on 04 May 2018 and was unannounced.

At our last inspection we rated the service Good with a rating of Requires Improvement in Responsive due to shortfalls in care planning, we made a recommendation in this area. At this inspection we found improvements had been made to care planning and the rating in Responsive had improved to Good. Evidence continued to support the overall rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Why the service is rated Good.

People received safe care in which risks were managed and incidents were responded to appropriately. Medicines were managed and administered safely by trained nurses. People lived in a clean and safe home environment and plans were in place to keep people safe in the event of an emergency. There were sufficient numbers of staff at the home to keep people safe and checks were undertaken to ensure staff were suitable for their roles.

People were prepared food that matched their preferences and dietary needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. We made a recommendation about record keeping in relation to the Mental Capacity Act 2005. Staff had the training and support to carry out their roles effectively. People’s needs had been assessed and appropriate support was in place to ensure people’s healthcare needs were met.

People were supported by kind and compassionate staff that knew them well. The provider had systems in place to involve people in decisions and we found an inclusive atmosphere at the home. Staff encouraged people to retain skills and independence and care planning supported this. People’s privacy and dignity was respected by staff when receiving care.

People were very happy with the activities on offer at the home and we noted these matched people’s needs and interests. Care was planned in a person-centred way and we noted particularly positive outcomes were being achieved for people living with dementia. People’s care was regularly reviewed and records documented people’s wishes with regards to end of life care. Complaints were documented and responded to appropriately.

There was strong leadership at the home and people spoke highly of the management team. The provider had strong links with the local community that people benefitted from. Regular checks and audits were carried out and people’s feedback was gathered through surveys. Regular meetings were held which were used to involve people, relatives and staff in the running of the home.

Further information is in the detailed findings below.