We carried out a review of the data available to us about Amazin Care Operations Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Amazin Care Operations Office, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
Staff supported people to take part in activities and pursue their goals and interests and to interact with people who had shared interests. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
Right Care
Staff promoted equality and diversity in their support for people. They understood people's diverse needs and supported them in a caring way. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to provide an effective service. People’s communication needs had been assessed and met. Care and support was planned and delivered to meet individual needs and promote their wellbeing.
Right culture
People led inclusive and empowered lives because of the values, attitudes and behaviours of managers and staff. Staff placed people's wishes, needs and rights at the heart of everything they did. People were supported to maintain positive relationships with those important to them. The service valued and acted upon people's views. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 20 April 2018). There was no breach of regulation, however key question responsive was rated requires improvement.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Amazin Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people. At the time of our inspection nine people were receiving personal care and support from this service.
There were appropriate safeguarding procedures in place and staff knew how to safeguard people they supported. They knew the signs of possible abuse and were aware of how to raise any concerns. Risks to people were assessed, identified and monitored, clear information and guidance for staff on how to support people was provided. Medicine records showed that people were receiving their medicines as prescribed by health care professionals. Appropriate recruitment checks took place before staff started work. There were enough staff to meet people's care and support needs in a timely manner.
Staff completed an induction when they started work and had completed a mandatory programme of training. Staff were supported and received regular supervisions and appraisals. The registered manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005(MCA) and acted according to legislation. People told us that staff asked for their consent before providing care and support. People were supported to have a balanced diet. People had access to a range of healthcare professionals when required in order to maintain good health.
People said that staff were kind and caring and they felt cared for. People said staff respected their privacy and dignity and they were encouraged to be independent whenever possible. People were provided with information about the service in the form of a service user guide.
People’s needs were assessed to ensure the service could meet their needs and people were involved in their care planning which was person centred. Care plans were well organised and provided clear guidance for staff on how to support people in meeting their individual needs. People were aware of the complaints procedure and knew how to make a complaint. However, we saw that not all complaints made by people were logged and investigated.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Staff were complimentary about the service and the management. There were effective processes in place to monitor the quality of the service. Regular staff meetings took place and feedback was sought from people about the service, this included annual surveys.