Archived: STARS Adult Day Centre

Updated 14 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 3 August 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in. The inspection was completed by one inspector.

As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. We contacted the local authority to understand if they had any relevant information to share with us.

We met the person who used the service and saw the interaction between them and staff. We spoke with their relative who supported the person with the management of their care. We also spoke with one care staff, the registered manager and two directors. We looked at aspects of one person’s care records. We also looked at complaints and compliments, satisfaction questionnaire and checks of records completed by management.

Updated 14 September 2017

This inspection took place on 3 August 2017 and was announced. We gave the registered manager 48 hours’ notice of our intention to undertake an inspection. This was because STARS Adult Day Centre provides personal care for people who live in their own homes and we needed to be sure that someone would be available at the office.

STARS is a family run service which supported one person at home with their personal care at the time of our inspection. To protect the person’s identity we have not used any direct quotes or specific details of the person’s health care needs.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found people received safe care. Staff had good knowledge in how they were to protect people from harm. We found staff recognised the signs of abuse and knew how to report this. There were risk assessments in place and staff understood the importance of these. Staff took actions to reduce the risk to people without taking away people’s right to make decisions about their care. The person’s relative told us staff supported their family member to stay staff with appropriate numbers of staff to do this. Staff told us that the small service meant they were able to deliver safe care and support to people as they knew people’s needs well. There were no people being supported with their medicines at the time of our inspection.

People received care and support which met their needs and preferences and in line with their consent and agreement and staff understood the importance of this. There were no people being supported with their eating and drinking at the time of our inspection. Staff were aware of external healthcare professionals input and how this affected the support they provided.

Views and decisions had made about the person’s care were listened to and staff acted upon these in-line with their preferences. A relative felt the staff team treated their family members in a kind and friendly way, which was done with respect.

The provider had given those who used the service information about how to raise a complaint should they need to. A relative we spoke with had not needed to raise any concerns but knew how to do this should they need to. The provider had not received any complaints at the time of our inspection. The registered manager told us that they had regular contact with people and their family member’s which they felt maintained good communication. The registered manager explained this reduced the likelihood of people needing to complain about the service provision.

Staff felt supported by the registered manager to carry out their roles and responsibilities effectively, through training and daily contact. We found checks the registered manager completed on the service focused upon the experiences of people so the service developed further as people’s needs changed.