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We are carrying out checks at Caring Hands (Wiltshire) using our new way of inspecting services. We will publish a report when our check is complete.

Inspection Summary

Overall summary & rating


Updated 25 March 2016

Caring Hands (Wiltshire) is a small care home which provides accommodation and personal care for up to seven older people. At the time of our inspection six people were resident at the service.

This inspection took place on 26 January 2016 and was unannounced.

The registered provider is an individual who is in day to day charge of the home and was present throughout the inspection. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People who use the service and their relatives were positive about the care they received and praised the quality of the staff and management. Comments from people included, “ I’m very happy. You couldn’t get any better”, “They look after us very well” and “The staff know my particular needs very well. They understand what I need and how to provide care for me”.

People told us they felt safe when receiving care and were involved in developing and reviewing their care plans. Systems were in place to protect people from abuse and harm and staff knew how to use them.

Staff understood the needs of the people they were providing care for. People told us staff provided care with kindness and compassion.

Staff were appropriately trained and skilled. They received a thorough induction when they started working for the service. They demonstrated a good understanding of their roles and responsibilities, as well as the values and philosophy of the service. The staff had completed training to ensure the care and support provided to people was safe and effective to meet their needs.

The service was responsive to people’s needs and wishes. People had regular group and individual meetings to provide feedback and there were clear complaints procedures.

The provider regularly assessed and monitored the quality of care provided. The service encouraged feedback from people and their relatives, which they used to make improvements.

Inspection areas



Updated 25 March 2016

The service was safe. People who use the service said they said they felt safe when receiving support.

There were sufficient staff to meet people’s needs safely. People felt safe because staff treated them well and responded promptly when they requested support.

Systems were in place to ensure people were protected from abuse. People were supported to take risks and staff supported them to manage the risks they faced.



Updated 25 March 2016

The service was effective. Staff had suitable skills and received training to ensure they could meet the needs of the people they cared for.

People’s health needs were assessed and staff supported people to stay healthy. Staff worked well with community nurses and GPs to ensure people’s health needs were met.

Staff understood whether people were able to consent to their care and treatment and knew what to do if people were not able to consent.



Updated 25 March 2016

The service was caring. People spoke positively about staff and the care they received. We observed staff interacting with people in a caring and supportive way.

Care was delivered in a way that took account of people’s individual needs and in ways that maximised their independence.

Staff provided care in a way that maintained people’s dignity and upheld their rights. People’s privacy was protected and they were treated with respect.



Updated 25 March 2016

The service was responsive. People were supported to make their views known about their care and support. People were involved in planning and reviewing their care plan.

Staff had a good understanding of how to put person-centred values into practice in their day to day work and supported people to maintain their skills.

People told us they knew how to raise any concerns or complaints and were confident that they would be taken seriously.



Updated 25 March 2016

The service was well led. The provider promoted the values of the service, which were focused on providing individual, quality care. The provider worked in the service each day and had a good relationship with people.

Systems were in place to review incidents and audit performance, to help identify any themes, trends or lessons to be learned. Quality assurance systems involved people who use the service, their representatives and staff and were used to improve the quality of the service.