Archived: Stockport, East Cheshire, High Peak, Urmston & District Cerebral Palsy Society Also known as Supportability

Stockport, East Cheshire, High Peak, Urmston & District Cerebral Palsy Society is a domiciliary care service providing personal care to eight people at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. People were satisfied with the support they received and felt safe. Risks were well managed. Medicines were managed safely, and staff worked with other healthcare professionals to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed. Care and support had been planned proactively and in partnership with them.

People were positive about the service. People told us staff were kind and caring. People were treated with dignity and respect and were involved in their care planning and delivery. People's right to privacy was upheld. The registered manager could provide people with information about local advocacy services, to ensure they could access support to express their views.

People received person-centred care which was responsive to their needs. People’s communication needs had been assessed. People knew how to complain, and felt concerns raised would be listened to and acted upon.

The management team worked in partnership with a variety of agencies to ensure people received coordinated care which met their needs. People were happy with how the service was managed. Staff felt well supported by the management team. The registered manager and provider completed regular audits and checks, which ensured appropriate levels of quality and safety were maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 8 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

There was a manager in post who was in the process of registering with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from harm and the risk of abuse because staff and managers knew what to do if they suspected abuse. Risks of harm to people were assessed and minimised through the effective use of risk assessments. People were kept safe whilst their independence was promoted.

There were sufficient numbers of suitably trained staff to safely meet the needs of people. The provider followed safe recruitment procedures when employing new staff to ensure they were of good character and fit to work with people.

People were consenting to or when they lacked mental capacity were being supported to consent to their care and support.

Staff were supported and trained to fulfil their roles effectively. Staff were trained to administer people's medicines safely when required to.

People were supported to eat and drink food of their choice to remain healthy. If people became unwell or their health needs changed, staff gained the appropriate health care support in a timely manner.

People were treated with dignity and respect and their right to privacy was upheld. People were encouraged to be as independent as they were able.

People received care and support that met their individual needs and preferences. People's care was regularly reviewed and reflective of their current needs.

The provider had a complaints procedure and people knew who to and how to complain of they needed to.

People were asked their views on the service they received and there were systems in place to monitor and improve the quality of service.