Background to this inspection
Updated
10 April 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by two inspectors.
Service and service type
Eros Crescent is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager in post they were not yet registered with the Care Quality Commission but had plans in place to register. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection
We spoke with two people who used the service about their experience of the care provided. We spoke with four members of staff including the manager, the locality manager and support workers. We carried out observations to help us understand the experience of people who could not talk with us.
We reviewed a range of records. This included three people’s care records and medication records. We looked at a variety of records relating to the management of the service, including complaints, accidents and incident records.
Updated
10 April 2020
About the service
Eros Crescent is a residential care home providing personal and nursing care to four people who have a learning disability and/or mental health needs in a small residential property.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People were protected from the risk of abuse and had risks to their safety assessed and plans put in place to reduce them. People were supported by enough safely recruited staff. People had their medicines as prescribed and were protected from the risk of cross infection. Where incidents occurred, there were systems in place to learn from these.
People had their needs assessed and care plans were put in place to meet them. People were supported by staff that received training in their role and staff received support in their role. People were supported to maintain a healthy diet and received support to access health professionals when needed. People received consistent support and had an adapted environment which met their needs.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by caring staff and they had formed good relationships. Staff encouraged people to make choices for themselves and people were supported to maintain their independence.
People had their communication needs met and staff understood people’s preferences. People were supported to undertake activities of interest and were supported to make complaints which were responded to.
There were systems in place to monitor the service and these were effective in identifying areas for improvement. People and staff were involved in the service and there was a learning culture in place. Partnership working was in place and staff engaged with other health professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 29 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.