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Inspection Summary


Overall summary & rating

Good

Updated 29 September 2017

This inspection was announced and we inspected the agency office on 4 August 2017. This is the first inspection of the service which was registered with the Care Quality Commission in July 2017.

YourLife (Gosforth) is a care service which offers care and support for people living within Kenton Lodge assisted living apartments. At the time of this inspection the service provided care to nine people which accounted for approximately 20 hours of care per week. As the service delivered a low number of hours of care per week, we have not included as many examples of descriptions of the care provided as we usually do. This is so people can not be identified.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager is also the registered provider.

People told us they felt safe with staff employed by the service. A safeguarding policy was in place and staff we spoke with were aware of their responsibilities in responding to any concerns of a safeguarding nature. There were enough staff to meet people's needs. People told us their care was provided by a small team of staff who knew them well. Safe recruitment procedures had been followed.

New staff were trained in the care certificate, a set of minimum standards for care staff. All staff undertook training in a range of subjects through both online e-learning and face to face practical training. Training was well managed and up to date.

Care Quality Commission (CQC) is required by law to monitor the application of the Mental Capacity Act 2005 (MCA), and to report on what we find. MCA is a law that protects and supports people who do not have the ability to make their own decisions and to ensure decisions are made in their 'best interests'. We found the provider was complying with their legal requirements.

People we spoke with told us they were happy with the care they received. They told us care staff were polite and kind.

People's needs had been assessed and care had been planned to meet those needs. People's care records were detailed and contained rich information about people, their plans of care and life histories. Staff we spoke with were very knowledgeable about people and the care they required.

People were encouraged to share their feedback. The registered manager visited people to carry out staff observations to monitor staff conduct. People were also asked to complete surveys about their care delivery. We saw positive responses had been received to the most recent survey.

The service had not received any complaints. People we spoke with told us they would not hesitate in sharing any concerns, but that they were very satisfied with the service.

A range of checks were carried out to monitor the quality of the service. These were in-depth and in line with the key questions CQC asks of service. Audits included monitoring people's care records as well as management information. Feedback from surveys had been communicated with staff and areas for improvement had been monitored to ensure identified actions were completed.

During the inspection the registered manager and staff told us of the provider's commitment to delivering high quality care.

Inspection areas

Safe

Good

Updated 29 September 2017

The service was safe.

A safeguarding policy was in place and safe recruitment procedures were followed to minimise the risk of abuse.

Accidents and incidents were monitored and there were enough staff to meet people's needs.

Medicines were managed appropriately.

Effective

Good

Updated 29 September 2017

The service was effective.

Staff received training and supervisions to ensure they had the skills and knowledge for their roles.

The service was operating within the principles of the Mental Capacity Act.

Where people were supported with meals, their needs were assessed.

Caring

Good

Updated 29 September 2017

The service was caring.

People and their relatives told us staff were kind and friendly.

They described how staff respected their home, and upheld their privacy and dignity.

People were supported by a small team of staff who knew them and their needs well.

Responsive

Good

Updated 29 September 2017

The service was responsive.

People's needs had been assessed and care was planned to meet those needs.

Care records were specific and very detailed.

A complaints procedure was in place.

Well-led

Good

Updated 29 September 2017

The service was well-led.

A range of tools were used to monitor the service provided.

A registered manager was in post, people spoke highly of the way the service was run.

Staff told us they felt well supported. People and relatives told us they had no concerns about the quality of the service.