We carried out a review of the data available to us about YourLife (Bridgnorth) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about YourLife (Bridgnorth), you can give feedback on this service.
YourLife (Bridgnorth) is a domiciliary care service, providing personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection three people were receiving a regulated activity.
People's experience of using this service and what we found
People were safe and protected from potential abuse. People were supported by a team of staff who they knew well.
The provider carried out recruitment checks on new staff to ensure they were suitable to work in people's homes. People received safe support with their medicines by trained and competent staff members.
The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision.
People were supported to maintain a healthy diet by a staff team which knew their individual preferences.
Staff included people in decisions about their care and respected people's rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people in a kind and caring way. People valued the service they received and the support the staff provided. The staff treated people with respect and helped them to maintain their independence and dignity.
People knew how they could raise any concerns and were confident the management would resolve any issues they had.
The service provided the support people and their families needed as individuals reached the end of their lives.
The provider had good oversight of the service. People knew the duty managers and were comfortable speaking to them. The provider was committed to providing person-centred care that focused on each individual and enhanced their life. The provider used formal and informal ways to gather people's feedback and used this to improve the service they received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 19 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
YourLife (Bridgnorth) is registered to provide a domiciliary care service to people living in their own homes within an assisted living complex called Talbot Court. The complex has a communal lounge, a restaurant and gardens, which are for use by all residents. This inspection only focused on the domiciliary care service and not the complex itself. There were two people using the service on the day of our inspection.
The service is required to have a registered manager in post. A registered manager was in post but was not present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff had received training in and understood how to protect people from any harm and abuse. Systems were in place for staff to follow which protected people and kept them safe. Staff knew how to and were confident in reporting any concerns they may have about a person’s safety.
People were supported by sufficient numbers of staff to safely meet their needs. The provider followed safe recruitment practices that ensured staff who provided care were suitable to work in people’s own homes.
People were supported safely with their medicines. Only staff who had received training and been assessed as competent were able to support people with their medicines.
Staff had received training to give them the skills and knowledge they needed to meet people's needs. These skills were kept up to date through regular training and staff were supported in their roles by managers and their colleagues.
Staff asked people’s permission before they helped them with any care or support. People’s right to make their own decisions about their own care and treatment were supported by staff.
People were supported by staff who knew them well and had good relationships with them. People felt involved in their own care and that staff and managers listened to what they wanted. People were treated with dignity and respect and staff understood how important this was in the way they cared for people.
Care that staff gave was personal to each person. People’s care needs were reviewed regularly to ensure any changes in their needs were responded to.
People knew how to raise complaints, but told us they had not needed to. They were able to give their opinions of the service they received through questionnaires and speaking with managers.
People and relatives gave positive comments about the care provided by staff. The provider had systems in place which assessed and monitored the quality of care and support staff provided at the home.