Background to this inspection
Updated
16 May 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by two inspectors and an assistant inspector on the first day of the inspection and one inspector on the second day.
Service and service type
Crispin Court Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager who was in the process of registering with the Care Quality Commission at the time of the inspection.
Notice of inspection
The first day of inspection was unannounced, the second day was arranged with the manager.
What we did before the inspection
We looked at information about the service since we last inspected and sought feedback from the Local Authority and Healthwatch although none was received. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with nine people who used the service and four relatives about their experience of the care provided. We spoke with eight care staff, the manager, team leaders, the chef, the well-being and activity coordinator and the hairdresser.
We reviewed a range of records. This included viewing eight people’s care records in detail and others to verify what we saw, and medication records. We looked at six staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.
Updated
16 May 2020
About the service
Crispin Court Care Home is a residential care home providing personal or nursing care for up to 70 people aged 65 and over. At the time of the inspection there were 56 people living in the home.
People were supported across three floors. Stafford (ground floor) was for people requiring residential support, Walton (first floor) the memory suite for those living with dementia and Offley (third floor) which accommodated people who had the onset of dementia symptoms.
People’s experience of using this service and what we found
People were very well cared for by staff that were very kind, caring and compassionate. Staff demonstrated a high level of knowledge and understanding of the people they supported.
Comments about the service from people and their relatives were consistently positive. We saw that staff respected peoples’ privacy and dignity and actively encouraged them to maintain or improve skills for independence.
People's care needs were thoroughly assessed and reviewed regularly. Staff supported people in ways that met and exceeded their needs.
People told us they felt very safe. Their relatives told us they had no concerns about their family members being in the home and recommended it to others in the area without hesitation as somewhere for their loved ones to be exceptionally well cared for.
People received prompt support from health professionals as staff were proactive in reporting any concerns about people’s health in a timely manner.
Staff provided person-centred care and supported people to achieve their goals. There was a wide variety of activities available to prevent isolation and to help build or maintain relationships. Staff were pro-active in assessing people’s previous hobbies and encouraged people to take these up again or to try new things that were meaningful to them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us the service was well managed. Staff told us they felt the manager was very approachable and they felt valued as members of the team. People, relatives and staff were given opportunities to share their views about the service and to suggest ideas which may help improve it.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.