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Bluebird Care (Thurrock & Castle Point) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 6 December 2017

Bluebird Care (Thurrock and Castlepoint) provides personal care and support to people in their own homes. This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing. It provides a service to older people and younger disabled adults.

The inspection was carried out on 4 September, 8 and 9 November 2017. At the time of the inspection there were 29 people who used the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had a good understanding and knowledge of safeguarding procedures and were clear about the actions they would take to protect the people they supported. Risks to people’s health and wellbeing were appropriately assessed and managed to ensure their safety.

There were sufficient numbers of staff available to meet people’s needs. Appropriate recruitment checks were in place which helped to protect people and ensure staff were suitable to work at the service. Staff told us they felt well supported in their role and were supervised at regular intervals.

Support plans were sufficiently detailed and provided an accurate description of people’s care and support needs. People were supported to maintain good healthcare and had access to a range of healthcare services. People were supported to be able to eat and drink satisfactory amounts to meet their nutritional and hydration needs.

Staff understood the requirements of the Mental Capacity Act 2005. Staff demonstrated how to apply the principles of this legislation to their everyday practice and to help ensure that peoples’ rights were protected.

People were treated with kindness and respect by staff. Staff understood people’s needs and provided care and support accordingly. Staff had a good relationship and rapport with the people they supported. People told us they were treated with respect and dignity.

An effective system was available to respond to complaints and concerns. The provider’s quality assurance arrangements ensured they provided a good quality service and to meet regulatory requirements.

Inspection areas

Safe

Good

Updated 6 December 2017

The provider had systems in place to safeguard people using the service and to ensure that people were protected from abuse.

Appropriate arrangements were in place for managing risk and risk assessments were proportionate and centred around the needs of the individual person.

There was enough staff available to meet people’s needs safely.

Medicines management was safe for people using the service.

Effective

Good

Updated 6 December 2017

The service was effective.

People were well cared for and supported by staff that were well trained and had the right knowledge and skills to carry out their roles effectively.

Staff had a knowledge and understanding of the Mental Capacity Act 2005 and understood the key requirements.

People’s nutritional care needs were well supported by staff, so as to ensure that they received sufficient nutrition and hydration.

Caring

Good

Updated 6 December 2017

The service was caring.

People were provided with care and support that was personalised to their individual needs.

Staff understood people’s care and support needs and responded appropriately so as to ensure that these were met.

The provider had arrangements in place to promote people’s dignity and to treat them with respect.

Responsive

Good

Updated 6 December 2017

The service was responsive.

Staff were responsive to people’s care and support needs.

People’s support plans were detailed to enable staff to deliver care and support that met people’s individual needs.

People were confident to raise any concerns and were assured that these would be taken seriously, explored and responded to in good time if the need arose.

Well-led

Good

Updated 6 December 2017

The service was well-led.

The management team were clear about their roles, responsibility and accountability and staff felt supported by the manager.

There was a positive culture that was open and inclusive. The provider had effective systems in place to monitor and assess the quality of the service provided.