Updated 29 June 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
This inspection was conducted by 1 inspector and 1 Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Scarbrough Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Scarbrough Court is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority safeguarding and commissioning teams, the local fire authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 13 people and 5 relatives. We spoke with the registered manager, deputy manager, clinical nurse lead, 2 nurses, 2 senior care staff, 5 care staff, 1 domestic, 1 activity coordinator, 2 kitchen staff, a maintenance person and 1 administrator. We also sent emails to the whole staff team to gain further feedback and received 12 responses.
We checked 5 people’s care records, including their risk assessments and care plans. We reviewed multiple medicine records. We also checked 4 staff recruitment records, including training and supervision. We reviewed meeting minutes, audits, the provider’s business continuity plan, and the arrangements for managing medicines.
We contacted 11 health and social care professionals and received feedback from 4. This supported our judgements.