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Inspection Summary


Overall summary & rating

Good

Updated 26 September 2017

Langley Haven Care Home provides accommodation and personal care to older adults, some who have a diagnosis of dementia. The service is a mock-Tudor style building with three floors and located in quiet residential cul-de-sac. There are 33 en-suite single bedrooms and one double room, with one assisted bathroom and two shower rooms. The service is registered to accommodate up to 35 people. At the time of our inspection, 34 people used the service.

At our last inspection, the service was rated good.

At this inspection we found the service remained good.

Why the service is rated good:

People were protected from abuse and neglect. We found staff knew about risks to people and how to avoid potential harm. Risks related to people’s care were assessed, recorded and mitigated. The management of risks from the building were also considered. We found appropriate numbers of staff were deployed to meet people’s needs. Medicines management was safe, and staff focused on the prevention of errors. We saw some refurbishments were completed to modernise the building and provide more bedrooms and communal spaces.

Staff training and support was good. Staff had the necessary knowledge, experience and skills to provide appropriate care for people. The service was compliant with the requirements of the Mental Capacity Act 2005 (MCA) and associated codes of practice. People’s nutrition and hydration was closely monitored. Appropriate access to community healthcare professionals was available.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

There was a lot of complimentary feedback about Langley Haven Care Home. People and others told us staff were accommodating. People and relatives were able to participate in care planning and reviews and some decisions were made by staff in people’s best interests. People’s privacy and dignity was respected.

Care plans were personalised and reviewed regularly. There was a satisfactory complaints system in place which included the ability for people and others to escalate complaints. People and relatives told us they had no complaints, but knew the process for raising any concerns.

Management and operation of the service was outstanding. All staff worked continuously as an effective team to improve care, ensure people were safe and focus on the quality of the service. Langley Haven Care Home was awarded multiple prestigious industry awards for the improvement the care provided made to people’s lives. Innovation, research and continuous assessment of support for people were all a standard part of the service. The service had excellent working partnerships with external agencies dedicated to the improvement of adult social care.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 26 September 2017

The service remains safe.

Effective

Good

Updated 26 September 2017

The service remains effective.

Caring

Good

Updated 26 September 2017

The service remains caring.

Responsive

Good

Updated 26 September 2017

The service remains responsive.

Well-led

Outstanding

Updated 26 September 2017

The service was well-led.

People’s experiences were improved by a service focussed on the quality of care.

People’s social lives were actively supported in order to maintain their physical and mental well-being.

There was a continuous learning culture to ensure people’s risk of harm was reduced or eliminated.

The service worked collaboratively with community-based agencies involved in the improvement of adult social care.