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East Midlands Office - Apollo Home Healthcare Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 16 February 2017

East Midlands Office - Apollo Home Healthcare Limited provides personal and nursing care to children and adult who live at home with their families. There were 13 people using the service when we visited.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were knowledgeable and aware of their responsibilities about reporting any harm. There were sufficient numbers of staff to provide people with care safely and recruitment procedures ensured that only suitable staff were employed. Risk assessments were in place and actions were taken to reduce any identified risks. Arrangements were in place to ensure that people were supported with the safe management of their prescribed medicines.

Staff were supported and trained to do their job and attended additional training so that people with specific care needs were fully met. In addition, staff received training regarding the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards (DoLS). This legislation sets out how to proceed when people do not have mental capacity and what guidelines must be followed to ensure that people’s freedoms are not unlawfully restricted.

The staff were in contact with a wide range of health care professionals to ensure that people’s health care and support needs were met. Assessments were completed prior to the care package commencing to ensure that people’s care and support would be safely provided.

Relatives told us that their family member’s privacy and dignity was respected and that care and support was provided in a caring and a patient way.

A complaints procedure was in place and complaints had been responded to. Relatives and staff were involved in the development of the service, with arrangements in place to listen to what they had to say.

The provider had quality assurance processes and procedures in place to monitor the quality and safety of people’s care. Staff were able to make suggestions in relation to the support and care provided.

Inspection areas

Safe

Good

Updated 16 February 2017

The service was safe.

Staff were aware of their roles and responsibilities in reducing people’s risk of harm.

Recruitment procedures and staffing levels ensured care was provided to meet people’s needs.

People were supported to safely take their prescribed medicines.

Effective

Good

Updated 16 February 2017

The service was effective.

The provider had ensured that a programme of required training for staff was in place to ensure people received care which met their individual needs.

Staff were supported to carry out the expected standard of care for people.

People’s health and nutritional needs were met.

Caring

Good

Updated 16 February 2017

The service was caring.

Care was provided in a caring and respectful way.

People’s rights to privacy, dignity and independence were valued.

Staff knew people needs well and their preferences and routines.

Responsive

Good

Updated 16 February 2017

The service was responsive.

People and their families were actively involved in reviewing their care needs and this was carried out on a regular basis.

People were supported by staff to access the local community or be involved in it.

Relatives were aware of the complaints procedure and were able to raise their concerns with the management staff.

Well-led

Good

Updated 16 February 2017

The service was well-led.

Robust procedures were in place to monitor and review the safety and quality of people’s care and support.

Staff were supported and were enabled to raise concerns and issues with the registered manager and provider.

Relatives and staff were involved in the development of the service, with arrangements in place to listen to what they had to say.